Cannot import photos from iPhone X to PC

R

rissa10s

I am at my wits ends and about to trade my new HP ProBook in for a Mac because I cannot load any of my pictures from my iphoneX to my PC. I have tried everything that the support page recommended, including:

-Changing settings on iPhone to "keep originals"

-Making sure cloud is off

-Restarting numerous times

-Resetting the photos app

-Running scans on the control panel as an admin


The photos app either freezes when I start importing or halfway through I get an error message that all my images could not be imported. When I try to do it manually by copying and pasting, halfway through it will say the device is not available. My phone is unlocked at all times and I "trusted this device" numerous times.


Please someone help me before I abandon Microsoft forever.

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