Xbox Game pass/Windows store - Cannot download a single game.

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EmmaWhite2

A few days ago I purchased the Xbox game pass membership, but I cannot download a single game via the windows store or the xbox game pass app. I have tried many many things to get this working, hours and hours spent to no avail. I wont list everything I've tried because I'd probably be typing for another hour.


When I hit install on the windows store, it simply does nothing, no error message, no download, nothing. When I hit install on the game pass app it says "Preparing 0%" for about 10 minutes, and then gives me an error. The only time I have managed to get this to change is when I uninstalled gaming services, then attempted to download the game via the game pass app. It stuck at "4% downloading" and sat there for about an hour before giving me an error.



I really need help here, I've already lost days on my subscription and it seems at this rate, half of the month I purchased will be gone by the time it can be fixed. Is a few days extension also possible to make up for the time it hasn't been functioning?

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