M
Markus_767
Hello,
I have been getting greenscreen errors. The errors appear to be random and occur even when I am surfing or watching a movie or other low demand activities. The error occures maybe once or twice a day. The computer is self build:
- Mainboard Asrock B450M Steel Legend
- CPU: Ryzen 5 3600
- GPU: 8 GB MSI RX 5700 AMD
-HDD: 500 GB Crucial P1 M.2 / Sandisk 250 GB SSD
- PSU: Seasonic Focus GX 550 W
- RAM: 2x8 GB Crucial Ballistix 3200 DDR4
I checked all hardware components for error with different diagnose software and I couldn't find an error. I also checked Windows itself with the sfc command the result also looks good. I installed the latest driver for my GPU. I really hope you guys can help me because I am at my wits end.
Here is the errordump copied from windows debugger:
Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Gerle\Documents\053020-6046-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`4d800000 PsLoadedModuleList = 0xfffff801`4dc48170
Debug session time: Sat May 30 09:48:32.519 2020 (UTC + 2:00)
System Uptime: 0 days 0:00:47.181
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`4d9c2390 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffa01`a7a99a10=0000000000000116
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff98050099f040, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8015bbe05a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-BVU33OU
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 4
Key : Analysis.Memory.CommitPeak.Mb
Value: 74
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff98050099f040
BUGCHECK_P2: fffff8015bbe05a4
BUGCHECK_P3: ffffffffc0000001
BUGCHECK_P4: 3
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
fffffa01`a7a99a08 fffff801`5b2cecea : 00000000`00000116 ffff9805`0099f040 fffff801`5bbe05a4 ffffffff`c0000001 : nt!KeBugCheckEx
fffffa01`a7a99a10 fffff801`5b27e1cb : fffff801`5bbe05a4 ffff9805`02b7c000 ffff9805`02b7c0d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
fffffa01`a7a99a50 fffff801`5b27ecb6 : ffff9805`02b70100 00000000`00000700 ffff9805`02b7c000 ffff9805`02b7c9e0 : dxgkrnl!DXGADAPTER:
repareToReset+0x1a3
fffffa01`a7a99aa0 fffff801`5b2ce425 : 00000000`00000100 0000000d`00000010 00000002`00000005 ffff9805`070c9080 : dxgkrnl!DXGADAPTER::Reset+0x276
fffffa01`a7a99b10 fffff801`5b2ce587 : 00000000`00000700 ffff9805`06454d28 ffff9804`f8a85cb0 fffff801`51b41600 : dxgkrnl!TdrResetFromTimeout+0x15
fffffa01`a7a99b40 fffff801`4d8f43b5 : ffff9805`070c9080 fffff801`5b2ce560 ffff9804`f8a85cb0 ffff9805`06454d28 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
fffffa01`a7a99b70 fffff801`4d86bcd5 : ffff9805`070c9080 00000000`00000080 ffff9804`f8a7b300 00000067`bcbbbdff : nt!ExpWorkerThread+0x105
fffffa01`a7a99c10 fffff801`4d9c9998 : ffffc300`f2dc9180 ffff9805`070c9080 fffff801`4d86bc80 746e696d`6461425c : nt!PspSystemThreadStartup+0x55
fffffa01`a7a99c60 00000000`00000000 : fffffa01`a7a9a000 fffffa01`a7a94000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
SYMBOL_NAME: atikmpag+105a4
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
Followup: MachineOwner
---------
3: kd> lmvm atikmpag
Browse full module list
start end module name
fffff801`5bbd0000 fffff801`5bc63000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: atikmpag.sys
Image name: atikmpag.sys
Browse all global symbols functions data
Timestamp: Wed Aug 28 01:02:11 2019 (5D65B673)
CheckSum: 000A3E05
ImageSize: 00093000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
Continue reading...
I have been getting greenscreen errors. The errors appear to be random and occur even when I am surfing or watching a movie or other low demand activities. The error occures maybe once or twice a day. The computer is self build:
- Mainboard Asrock B450M Steel Legend
- CPU: Ryzen 5 3600
- GPU: 8 GB MSI RX 5700 AMD
-HDD: 500 GB Crucial P1 M.2 / Sandisk 250 GB SSD
- PSU: Seasonic Focus GX 550 W
- RAM: 2x8 GB Crucial Ballistix 3200 DDR4
I checked all hardware components for error with different diagnose software and I couldn't find an error. I also checked Windows itself with the sfc command the result also looks good. I installed the latest driver for my GPU. I really hope you guys can help me because I am at my wits end.
Here is the errordump copied from windows debugger:
Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Gerle\Documents\053020-6046-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`4d800000 PsLoadedModuleList = 0xfffff801`4dc48170
Debug session time: Sat May 30 09:48:32.519 2020 (UTC + 2:00)
System Uptime: 0 days 0:00:47.181
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`4d9c2390 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffffa01`a7a99a10=0000000000000116
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff98050099f040, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8015bbe05a4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-BVU33OU
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 4
Key : Analysis.Memory.CommitPeak.Mb
Value: 74
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff98050099f040
BUGCHECK_P2: fffff8015bbe05a4
BUGCHECK_P3: ffffffffc0000001
BUGCHECK_P4: 3
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
fffffa01`a7a99a08 fffff801`5b2cecea : 00000000`00000116 ffff9805`0099f040 fffff801`5bbe05a4 ffffffff`c0000001 : nt!KeBugCheckEx
fffffa01`a7a99a10 fffff801`5b27e1cb : fffff801`5bbe05a4 ffff9805`02b7c000 ffff9805`02b7c0d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
fffffa01`a7a99a50 fffff801`5b27ecb6 : ffff9805`02b70100 00000000`00000700 ffff9805`02b7c000 ffff9805`02b7c9e0 : dxgkrnl!DXGADAPTER:
repareToReset+0x1a3fffffa01`a7a99aa0 fffff801`5b2ce425 : 00000000`00000100 0000000d`00000010 00000002`00000005 ffff9805`070c9080 : dxgkrnl!DXGADAPTER::Reset+0x276
fffffa01`a7a99b10 fffff801`5b2ce587 : 00000000`00000700 ffff9805`06454d28 ffff9804`f8a85cb0 fffff801`51b41600 : dxgkrnl!TdrResetFromTimeout+0x15
fffffa01`a7a99b40 fffff801`4d8f43b5 : ffff9805`070c9080 fffff801`5b2ce560 ffff9804`f8a85cb0 ffff9805`06454d28 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
fffffa01`a7a99b70 fffff801`4d86bcd5 : ffff9805`070c9080 00000000`00000080 ffff9804`f8a7b300 00000067`bcbbbdff : nt!ExpWorkerThread+0x105
fffffa01`a7a99c10 fffff801`4d9c9998 : ffffc300`f2dc9180 ffff9805`070c9080 fffff801`4d86bc80 746e696d`6461425c : nt!PspSystemThreadStartup+0x55
fffffa01`a7a99c60 00000000`00000000 : fffffa01`a7a9a000 fffffa01`a7a94000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
SYMBOL_NAME: atikmpag+105a4
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}
Followup: MachineOwner
---------
3: kd> lmvm atikmpag
Browse full module list
start end module name
fffff801`5bbd0000 fffff801`5bc63000 atikmpag T (no symbols)
Loaded symbol image file: atikmpag.sys
Image path: atikmpag.sys
Image name: atikmpag.sys
Browse all global symbols functions data
Timestamp: Wed Aug 28 01:02:11 2019 (5D65B673)
CheckSum: 000A3E05
ImageSize: 00093000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Information from resource tables:
Continue reading...