K
KarlR_123
I've gotten a blue screen of death due to a Driver State Power Error on multiple occasions over the past three weeks while playing Modern Warfare. This error only occurs when I'm playing this game, though not every time and not in a predictable pattern (ex: duration of play).
I have taken the following troubleshooting steps:
1.) Power settings set to maximum in both Windows and 3D settings for Nvidia graphics card. Sleep and hibernation settings set to off.
2.) Checked device manager to see if anything flagged (nothing is)
3.) Updated graphics card drivers. Events not correlated with driver updates (happened pre and post driver update)
4.) There has been no recently added hardware or software.
Below I've included some text from both the event viewer and the DMP file. Can anybody help me understand what is causing this issue and the steps I need to take in order to prevent it in the future?
Thank you!
////////////////////////////
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/16/2020 12:46:15 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-(REMOVED)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-06-16T04:46:15.597282400Z" />
<EventRecordID>7024</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP- (Removed)
<Security UserID= (Removed)
</System>
<EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0xffffd187b64b90b0</Data>
<Data Name="BugcheckParameter3">0xffffea80eb067c00</Data>
<Data Name="BugcheckParameter4">0xffffd187b64b19a0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\minidump\061620-11343-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff806`77c00000 PsLoadedModuleList = 0xfffff806`78048190
Debug session time: Tue Jun 16 00:45:30.309 2020 (UTC - 4:00)
System Uptime: 2 days 12:22:00.961
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.......................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`77dc23a0 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffea80`eb067bd0=000000000000009f
4: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffd187b64b90b0, Physical Device Object of the stack
Arg3: ffffea80eb067c00, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd187b64b19a0, The blocked IRP
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for iaStorAC.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-2CF5R6I
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 25
Key : Analysis.Memory.CommitPeak.Mb
Value: 72
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
BUGCHECK_CODE: 9f
BUGCHECK_P1: 3
BUGCHECK_P2: ffffd187b64b90b0
BUGCHECK_P3: ffffea80eb067c00
BUGCHECK_P4: ffffd187b64b19a0
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: iaStorAC.sys
MODULE_NAME: iaStorAC
FAULTING_MODULE: fffff8067a9a0000 iaStorAC
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: ModernWarfare.exe
DPC_STACK_BASE: FFFFEA80EB067FB0
STACK_TEXT:
ffffea80`eb067bc8 fffff806`77eee817 : 00000000`0000009f 00000000`00000003 ffffd187`b64b90b0 ffffea80`eb067c00 : nt!KeBugCheckEx
ffffea80`eb067bd0 fffff806`77eee721 : ffffd187`c1111200 ffffd187`f3bcd080 ffffc000`5f440100 ffffc000`5f440180 : nt!PopIrpWatchdogBugcheck+0xef
ffffea80`eb067c40 fffff806`77c512d9 : ffffd187`c1111238 ffffd187`f3bcd1f0 00000000`00000080 000001f9`fd62c1b9 : nt!PopIrpWatchdog+0x31
ffffea80`eb067c90 fffff806`77c50039 : 00000000`00000004 00000000`00989680 00000000`007e7f58 00000000`00000070 : nt!KiProcessExpiredTimerList+0x169
ffffea80`eb067d80 fffff806`77dc93a5 : d421fb05`69ffaea4 ffffc000`5f440180 ffffd187`b34d3600 00000000`00000000 : nt!KiRetireDpcList+0x4e9
ffffea80`eb067fb0 fffff806`77dc9190 : ffffea80`00000000 fffff806`786ba37b ffffea80`ecf7fa18 00000000`00000000 : nt!KxRetireDpcList+0x5
ffffea80`ecf7f9c0 fffff806`77dc8a45 : 00000000`00000000 fffff806`77dc4411 00000200`a1384740 ffffea80`ecf7fa80 : nt!KiDispatchInterruptContinue
ffffea80`ecf7f9f0 fffff806`77dc4411 : 00000200`a1384740 ffffea80`ecf7fa80 ffffd187`b34d3600 ffffd187`f41e79e0 : nt!KiDpcInterruptBypass+0x25
ffffea80`ecf7fa00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xb1
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_iaStorAC.sys
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {ae90980e-48b4-28fd-d132-5d53dd366e2b}
Followup: MachineOwner
---------
Continue reading...
I have taken the following troubleshooting steps:
1.) Power settings set to maximum in both Windows and 3D settings for Nvidia graphics card. Sleep and hibernation settings set to off.
2.) Checked device manager to see if anything flagged (nothing is)
3.) Updated graphics card drivers. Events not correlated with driver updates (happened pre and post driver update)
4.) There has been no recently added hardware or software.
Below I've included some text from both the event viewer and the DMP file. Can anybody help me understand what is causing this issue and the steps I need to take in order to prevent it in the future?
Thank you!
////////////////////////////
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 6/16/2020 12:46:15 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-(REMOVED)
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-06-16T04:46:15.597282400Z" />
<EventRecordID>7024</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP- (Removed)
<Security UserID= (Removed)
</System>
<EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0xffffd187b64b90b0</Data>
<Data Name="BugcheckParameter3">0xffffea80eb067c00</Data>
<Data Name="BugcheckParameter4">0xffffd187b64b19a0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\minidump\061620-11343-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff806`77c00000 PsLoadedModuleList = 0xfffff806`78048190
Debug session time: Tue Jun 16 00:45:30.309 2020 (UTC - 4:00)
System Uptime: 2 days 12:22:00.961
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.......................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`77dc23a0 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffea80`eb067bd0=000000000000009f
4: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffd187b64b90b0, Physical Device Object of the stack
Arg3: ffffea80eb067c00, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffd187b64b19a0, The blocked IRP
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for iaStorAC.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 3
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-2CF5R6I
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 25
Key : Analysis.Memory.CommitPeak.Mb
Value: 72
Key : Analysis.System
Value: CreateObject
ADDITIONAL_XML: 1
BUGCHECK_CODE: 9f
BUGCHECK_P1: 3
BUGCHECK_P2: ffffd187b64b90b0
BUGCHECK_P3: ffffea80eb067c00
BUGCHECK_P4: ffffd187b64b19a0
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: iaStorAC.sys
MODULE_NAME: iaStorAC
FAULTING_MODULE: fffff8067a9a0000 iaStorAC
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: ModernWarfare.exe
DPC_STACK_BASE: FFFFEA80EB067FB0
STACK_TEXT:
ffffea80`eb067bc8 fffff806`77eee817 : 00000000`0000009f 00000000`00000003 ffffd187`b64b90b0 ffffea80`eb067c00 : nt!KeBugCheckEx
ffffea80`eb067bd0 fffff806`77eee721 : ffffd187`c1111200 ffffd187`f3bcd080 ffffc000`5f440100 ffffc000`5f440180 : nt!PopIrpWatchdogBugcheck+0xef
ffffea80`eb067c40 fffff806`77c512d9 : ffffd187`c1111238 ffffd187`f3bcd1f0 00000000`00000080 000001f9`fd62c1b9 : nt!PopIrpWatchdog+0x31
ffffea80`eb067c90 fffff806`77c50039 : 00000000`00000004 00000000`00989680 00000000`007e7f58 00000000`00000070 : nt!KiProcessExpiredTimerList+0x169
ffffea80`eb067d80 fffff806`77dc93a5 : d421fb05`69ffaea4 ffffc000`5f440180 ffffd187`b34d3600 00000000`00000000 : nt!KiRetireDpcList+0x4e9
ffffea80`eb067fb0 fffff806`77dc9190 : ffffea80`00000000 fffff806`786ba37b ffffea80`ecf7fa18 00000000`00000000 : nt!KxRetireDpcList+0x5
ffffea80`ecf7f9c0 fffff806`77dc8a45 : 00000000`00000000 fffff806`77dc4411 00000200`a1384740 ffffea80`ecf7fa80 : nt!KiDispatchInterruptContinue
ffffea80`ecf7f9f0 fffff806`77dc4411 : 00000200`a1384740 ffffea80`ecf7fa80 ffffd187`b34d3600 ffffd187`f41e79e0 : nt!KiDpcInterruptBypass+0x25
ffffea80`ecf7fa00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xb1
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_iaStorAC.sys
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {ae90980e-48b4-28fd-d132-5d53dd366e2b}
Followup: MachineOwner
---------
Continue reading...