RAM cap?

C

CM404

This is CM404,


I have an HP Pavilion x360 - 11m-ad113dx. It has one slot for RAM. It currently has 4GB of RAM and i need to upgrade preferably to 16GB RAM but my users guide says that it can only go up to 8GB RAM. When I run the Command Prompt command: wmic memphysical get maxcapacity and do the conversion kilobytes to gigabytes my machine says it can handle 16GB RAM. I would like to know several things.

  1. Why does my OEM manual say the limit is 8GB RAM?
  2. Why does my Command Prompt say 16GB RAM?
  3. Which is the correct option?


Thank you for your time and help.


Sincerely,


CM404

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