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David_Robinson_Berlin
I simply cannot believe I am the only person in the whole world who is having this problem since I have two iPhone and they both have the same problem; I've also had exactly the same problem with two successive computers - previously a Dell and now a high end Surface. This is the problem: I am trying to do a very, very simple procedure - back up my photos to my computer. So I plug the phone into the computer, go though the whole procedure (trust the computer on the iPhone, unlock the iPhone, make sure iPhone's home screen is showing, make sure the cable is a real Apple product and so on and so on) and then launch Photos and select import in the top right of the home page and then from the drop down menu opt for import from a USB device. The photos app does one of two things (1) the 'Escher's staircase' turns, whizzes and whirls and then gets locked and crashes (2) [more usually] I get a message saying the "we're having trouble connecting make sure your device is unlocked and that you accept the notification to connect". This goes on day after day, week after week, month after month, year after year and I'm sick of it. The Microsoft help community has absolutely nothing but the most basic and obvious advice on this - reboot both devices, renew the "trust" authorisation, and occasionally something a little less obvious but nonetheless equally useless like disable iCloud (it makes no difference to the outcomes). My hypothesis is one or other of these monster companies is playing dirty tricks on the poor users of devices covering both platforms - which one it is or if it's both I have no idea. But I'd really, really like to be able to connect my Apple device to my Windows computer and back it up. The only way around that sort of worked for a bit was to but expensive back up/iPhone management software for my Surface (I found one called iMazing) but even that stopped working presumably when the dirty tricks guys at one or other of the firms found out there was a back door to make the connection work or perhaps the designer iMazing is just an awful company. I also found that a complicated backup system involving attaching my iPhone to a USB hub and painstakingly copying folders and to a back up drive worked (but it was incredibly messy). I wish someone had something more than flaccid, obvious recommendations for fixing this problem which does not involve spending vast amounts on iCloud storage or complicated workaround. Please help! I will beam you vast amounts of positive energy! Thank you to anyone whose read to the end of this. David
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