New Certificate request"Enrolment Error - An internal error has occurred"

S

sunny2710

Hi,

We are trying to issue a new or custom certificate in MMC its failing with error Enrolment Error - An internal error has occurred"

We are trying this requirement from Member server which is failing. We are not seeing any relevant traces in Event logs.

In cert debug log we are getting below error.

2005.220.0: certca.dll: 6.3:9600.17415 retail

2005.220.0: certenroll.dll: 6.3:9600.17415 retail

452.627.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.267.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.1096.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.1114.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): NCryptOpenStorageProvider

2017.349.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.369.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.1454.0:<2020/6/26, 15:29:32>: 0x80090030 (-2146893776 NTE_DEVICE_NOT_READY): Microsoft Platform Crypto Provider

2017.1535.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2017.1569.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2017.2205.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2014.2621.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2014.1213.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2032.5653.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

2032.6011.0:<2020/6/26, 15:29:32>: 0x80090020 (-2146893792 NTE_FAIL)

We have performed below below troubleshooting steps.

Tried certificate request from IIS resulting in IIS Crash

Reinstalled IIS and issue remains same.

Disabled antivirus

We are experiencing issue from this server other servers from domain works normally.

Want to know how certificate request works in member servers and what are the components involved to troubleshoot.

We suspect any hardning policy blocking this

Please let us know if any one come across this issue and its worked.

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