V
ViPla
**{ NOTE : GAMELOFT’S TERMS &CONDITIONS CLAIMS THAT “ ALL PURCHSED ITEMS ARE DELIVERED AND SHOULD BE AVAILABLE FOR USE
IMMEADIATLY , IF SERVER PERMITS}** ^^&THIS HAS NO BEARING ON THIS ISSUE ^^
I know refunds not your concern , so with no thanks to
Gameloft & Microsoft store support teams , I tracked down &
Located where I had to submit my request for refund , simple
Process. TOOK >3 MINS< OF MY TIME , BUT THERE IS A 72 HOUR WAITNG
PERIOD .
THE TRANSACTION FOR SALE OF THE ITEM THAT WAS NEVER OBTAINABLE
FOR MY GAMEPLAY IN “ SNIPER FURY “ WAS ON JUNE 30 , 2020 9:00 PM PST . FIRST
INQUIRY WAS SENT TO GAMELOFT CUSTOMER CARE & MICROSOFT STORE TO QUESTION
WHY P[URCHASED ITEM WAS NOT DELIVERED WERE EMAILED APPROX AT 10:30 PM PST
AS TIME PAST TO KEEP BOTH SUPPORT UP TO DATE , THAT ITEM HAD NOT BEEN DELIVERED
TO MY ACCOUNT , I ALSO ADDED ,IF FOR SOME REASON THE SUPPORT AGENT SEE’S THAT
DELIVERY IS DONE , TO NOTIFY ME IMMEDIATELY AND IWILL DO THE SAME ONCE I HAVE THE
ITEM .
I SENT THE LAST OF 5 EMAILS TO BOTH SUPPORT TEAMS {GAMELOFT&MICROSOFT STORE} ON JULY 1 5:30AM PST OF THESE 10 EMAILS I SENT , I RECEIVED TWO STOCK RESPONSES ONE FROM EACH SUPPORT TEAM THAT MOST LIKELY
ARE GENERATED BY A MACHINE AI TECH . BOTH RESPONSES ADVISING THSAT THEY ARE
LOOKING INTO THE ISSUE.
JULY 1 , 2020 7:30 PM I CHECK MY GAME INVENTORY FOR THIS ITEM AND IT WAS NOT LOCATED IN MY GAMEPLAY LEVEL , SENT OUT INQUIRIES TO BOTH SUPPORT TEAMS , WITHIN THE HOUR I GET A RESPONSE GAMELOFT CUSTOMER CARE STATING THAT ACCORDING THEIR SYSTEM THE PURCHASE ITEM WAS DELIVERED , I WENT THRU THE
GAMES INVENTORY “ THE SHOP “ AND ALL ACCESSIBLE AREAS AND NOTHING . SO 24 HOURS AFTER THE PURCHASE oRDER # 5470336177 AND ITEM IS NOT TO BE FOUND
ANYWHERE IN THE GAME ACCESSIBLE BY ME . I REPLY WITH MY FINDINGS AND RECEIVE
A RESPONSE FROM GAMELOFT SUPPORT ON JULY 1 ,2020 9:15 PM PST GIVING MORE
INFORMATION ABOUT THE ITEM > {ITEM: WEAPON FOR GAMEPLAY} < NOW FOR THE
FIRST TIME I AM GETTING THE FULL DATA ON THIS WEAPON , NONE OF THIS INFORMATION
WAS GIVEN PRIOR TO PURCHASE ,. AFTER NOW SEEING THE ITEMS COMPLETE DESCRIPTION
I HAD A PRETTY GOOD IDEA WHAT THE ISSUE WAS AND THAT’S WHEN I SENT OUT TWO MORE
EMAILS ONE TO GAMELOFT AND ONE TO MICROSOFT STORE *****{MICROSOFT SUPPORT AFTER THEIR FIRST RESPONSE , DID NOT RESPONE FURTHER}** THESE EMAILS WERE
REQUESTS FOR A REFUND OF $29.99 . THE PRICE OF THE ITEM I CANNOT RECEIVE .
I REQUESTED THE REFUND , BECAUSE AFTER FINALLY RECEIVING INFORMATION THAT SHOULD HAVE BEEN MADE AVAILABLE TO ME PRIOR TO MAKING
THIS PURCHASE BECAUSE I WOULD HAVE NOT MADE THE PURCHASE AND I AM SURPRIZED
GAMELOFT/MICROSOFT ALLOWED THE TRANSACTION , NOT VERY SURPRISED SINCE I AM
THE ONLY ONE VICTIMIZED HERE THIS GAME WEAPON ORDER#5470336177 HAS REQUIREMENTS THAT HAVE TO BE MET BEFORE YOU CAN USE IT AND I DO NOT MEET
THE REQUIRE THE REQUIREMENTS YET , AT MY RATE OF ADVANCEMENT IN THE GAMEPLAY
WHICH IS BETTER THAN AVERAGE I WILL MEET THE REQUIREMENTS IN 4-6MONTHS , SO I THINK I HAVE GOOD REASON FOR A REFUND REQUEST
JULY 2 ,2020 3:00PM PST I HAVE A RESPONSE FROM GAMELOFT SUPPORT
I QUESS THEY AGREED WITH MY THEROY OF THE MISSING PURCHASE AND THAT IF I WANT
A REFUND , THAT I HAD TO CONTACT MICROSOFT STORE . NOW I AM UPSET , NOT ONLY DID THEY KICK ME TO THE CURB , IT WAS DUE TO THEIR NEGLIGENCE THAT THIS HAPPENED AND
ADDING FUEL TO THE FIRE , NOW I HAVE TO CONTACT A WEBSITE THAT OVER A 3 DAY
PERIOD AND MUTIPLE EMAILS AT LEAST 10 ABSWERED ONCE AND IT WAS A PREPARED
NOTICED MACHINE GENERATED . I SENT 4 MORE REQUEST FOR REFUND TO MICROSOFT STORE
THRU THE NIGHT , NO RESPONSE FROM MICROSOFT STORE , GAMELOFT WOULD REPLY WITH
THEIR TERMS ON REFUNDS ALL STANDARD COMPUTRER GENERATED MAILINGS. I WAS SENDING COPIES OF WHAT I SENT TO MICROSOFT. I LOGGED OFF JULY 3 ,2020 1:00AM PST
TODAY JULY 3 ,2020 3:30 PM PST , 62 HOURS SINCE ORIGINAL TRANSACTION & 24 hours since first refund request sent . I have an email
From Gameloft customer care received at 7:21 am pst today , I thought
Maybe a follow up on my status , lol no it was actually asking me if I
Was “satisfied” or “ unsatisfied “ with my experience using Gameloft customer
Care …. My issue is still pending , and after 3 days I search on my own and stumble on to a solution to began processing my refund which will take 72
more hours to review. Between Gameloft customer care and Microsoft store
{WHO I HAVE NOT HEARD FROM SINCE DAY 1} MY TIME SPENT ON THIS ISSUE IS A LOT
MORE THAN THIS LETTER SHOWS BECAUSE MY REQUEST FOR REFUND SHOULD HAVE BEEN
COMPLETED IMMEADIATELY DUE TO THE FACTS OF NEGLIGENCE ON GAMELOFT.COM.
JULY 3 , 2020 11:45 PM I BLAME LACK OF TRAINING AND SUPERVISION FOR EMPLOYEES ALSO WORK ETHICS , THIS ISSUE SHOULD HAVE NEVER HAPPEN GAMELOFT SHOULD HAVE ITEMS AVAILABLE TO PLAYERS WHO ALREADY MEET THE REQUIREMENTS OR
POST THE REQUIREMENTS SO ITS VISIBLE WHILE BROWSING ITEMS . BUT THE BIGGEST DOWNFALL WAS THAT WITH ALL THIS CORRESPONDENCE LAST 3 DAYS I WAS NOT ADVISED
WHAT I ACTUALLY HAD TO DO , THE WEBSITE I HAD TO FILE MY REQUEST WAS WITH XBOX.COM . I FOUND OUT BY ACCIDENT.. I CANNOT PROVE IT , BUT THE REASON I WAS
NOT GIVEN THIS INFORMATION AND I KNOW BOTH SITES KNEW, IS BECAUSE ON DIGITAL
ITEMS PURCHASED THERE ARE TIME LIMITS FOR REQUESTING REFUNDS , SO KEEP ME IN
THE DARK BY NOT TELLING ME , SEE GAMELOFT SUPPORT WASHES ITS HAND BY DECLARING
MICROSOFT STORE AS THE RESPONSIBLE PARTY , KNOWING MICROSOFT WOULD NOT RESPOND , DELAYING PROCESSS OR I JUST FORGET ABOUT IT, THIS WILL BE POST THRU MAY ACCOUNT
WITH THE BETTER BUSINESS BUREAU . COM . ^_^
THANK-YOU
Continue reading...
IMMEADIATLY , IF SERVER PERMITS}** ^^&THIS HAS NO BEARING ON THIS ISSUE ^^
I know refunds not your concern , so with no thanks to
Gameloft & Microsoft store support teams , I tracked down &
Located where I had to submit my request for refund , simple
Process. TOOK >3 MINS< OF MY TIME , BUT THERE IS A 72 HOUR WAITNG
PERIOD .
THE TRANSACTION FOR SALE OF THE ITEM THAT WAS NEVER OBTAINABLE
FOR MY GAMEPLAY IN “ SNIPER FURY “ WAS ON JUNE 30 , 2020 9:00 PM PST . FIRST
INQUIRY WAS SENT TO GAMELOFT CUSTOMER CARE & MICROSOFT STORE TO QUESTION
WHY P[URCHASED ITEM WAS NOT DELIVERED WERE EMAILED APPROX AT 10:30 PM PST
AS TIME PAST TO KEEP BOTH SUPPORT UP TO DATE , THAT ITEM HAD NOT BEEN DELIVERED
TO MY ACCOUNT , I ALSO ADDED ,IF FOR SOME REASON THE SUPPORT AGENT SEE’S THAT
DELIVERY IS DONE , TO NOTIFY ME IMMEDIATELY AND IWILL DO THE SAME ONCE I HAVE THE
ITEM .
I SENT THE LAST OF 5 EMAILS TO BOTH SUPPORT TEAMS {GAMELOFT&MICROSOFT STORE} ON JULY 1 5:30AM PST OF THESE 10 EMAILS I SENT , I RECEIVED TWO STOCK RESPONSES ONE FROM EACH SUPPORT TEAM THAT MOST LIKELY
ARE GENERATED BY A MACHINE AI TECH . BOTH RESPONSES ADVISING THSAT THEY ARE
LOOKING INTO THE ISSUE.
JULY 1 , 2020 7:30 PM I CHECK MY GAME INVENTORY FOR THIS ITEM AND IT WAS NOT LOCATED IN MY GAMEPLAY LEVEL , SENT OUT INQUIRIES TO BOTH SUPPORT TEAMS , WITHIN THE HOUR I GET A RESPONSE GAMELOFT CUSTOMER CARE STATING THAT ACCORDING THEIR SYSTEM THE PURCHASE ITEM WAS DELIVERED , I WENT THRU THE
GAMES INVENTORY “ THE SHOP “ AND ALL ACCESSIBLE AREAS AND NOTHING . SO 24 HOURS AFTER THE PURCHASE oRDER # 5470336177 AND ITEM IS NOT TO BE FOUND
ANYWHERE IN THE GAME ACCESSIBLE BY ME . I REPLY WITH MY FINDINGS AND RECEIVE
A RESPONSE FROM GAMELOFT SUPPORT ON JULY 1 ,2020 9:15 PM PST GIVING MORE
INFORMATION ABOUT THE ITEM > {ITEM: WEAPON FOR GAMEPLAY} < NOW FOR THE
FIRST TIME I AM GETTING THE FULL DATA ON THIS WEAPON , NONE OF THIS INFORMATION
WAS GIVEN PRIOR TO PURCHASE ,. AFTER NOW SEEING THE ITEMS COMPLETE DESCRIPTION
I HAD A PRETTY GOOD IDEA WHAT THE ISSUE WAS AND THAT’S WHEN I SENT OUT TWO MORE
EMAILS ONE TO GAMELOFT AND ONE TO MICROSOFT STORE *****{MICROSOFT SUPPORT AFTER THEIR FIRST RESPONSE , DID NOT RESPONE FURTHER}** THESE EMAILS WERE
REQUESTS FOR A REFUND OF $29.99 . THE PRICE OF THE ITEM I CANNOT RECEIVE .
I REQUESTED THE REFUND , BECAUSE AFTER FINALLY RECEIVING INFORMATION THAT SHOULD HAVE BEEN MADE AVAILABLE TO ME PRIOR TO MAKING
THIS PURCHASE BECAUSE I WOULD HAVE NOT MADE THE PURCHASE AND I AM SURPRIZED
GAMELOFT/MICROSOFT ALLOWED THE TRANSACTION , NOT VERY SURPRISED SINCE I AM
THE ONLY ONE VICTIMIZED HERE THIS GAME WEAPON ORDER#5470336177 HAS REQUIREMENTS THAT HAVE TO BE MET BEFORE YOU CAN USE IT AND I DO NOT MEET
THE REQUIRE THE REQUIREMENTS YET , AT MY RATE OF ADVANCEMENT IN THE GAMEPLAY
WHICH IS BETTER THAN AVERAGE I WILL MEET THE REQUIREMENTS IN 4-6MONTHS , SO I THINK I HAVE GOOD REASON FOR A REFUND REQUEST
JULY 2 ,2020 3:00PM PST I HAVE A RESPONSE FROM GAMELOFT SUPPORT
I QUESS THEY AGREED WITH MY THEROY OF THE MISSING PURCHASE AND THAT IF I WANT
A REFUND , THAT I HAD TO CONTACT MICROSOFT STORE . NOW I AM UPSET , NOT ONLY DID THEY KICK ME TO THE CURB , IT WAS DUE TO THEIR NEGLIGENCE THAT THIS HAPPENED AND
ADDING FUEL TO THE FIRE , NOW I HAVE TO CONTACT A WEBSITE THAT OVER A 3 DAY
PERIOD AND MUTIPLE EMAILS AT LEAST 10 ABSWERED ONCE AND IT WAS A PREPARED
NOTICED MACHINE GENERATED . I SENT 4 MORE REQUEST FOR REFUND TO MICROSOFT STORE
THRU THE NIGHT , NO RESPONSE FROM MICROSOFT STORE , GAMELOFT WOULD REPLY WITH
THEIR TERMS ON REFUNDS ALL STANDARD COMPUTRER GENERATED MAILINGS. I WAS SENDING COPIES OF WHAT I SENT TO MICROSOFT. I LOGGED OFF JULY 3 ,2020 1:00AM PST
TODAY JULY 3 ,2020 3:30 PM PST , 62 HOURS SINCE ORIGINAL TRANSACTION & 24 hours since first refund request sent . I have an email
From Gameloft customer care received at 7:21 am pst today , I thought
Maybe a follow up on my status , lol no it was actually asking me if I
Was “satisfied” or “ unsatisfied “ with my experience using Gameloft customer
Care …. My issue is still pending , and after 3 days I search on my own and stumble on to a solution to began processing my refund which will take 72
more hours to review. Between Gameloft customer care and Microsoft store
{WHO I HAVE NOT HEARD FROM SINCE DAY 1} MY TIME SPENT ON THIS ISSUE IS A LOT
MORE THAN THIS LETTER SHOWS BECAUSE MY REQUEST FOR REFUND SHOULD HAVE BEEN
COMPLETED IMMEADIATELY DUE TO THE FACTS OF NEGLIGENCE ON GAMELOFT.COM.
JULY 3 , 2020 11:45 PM I BLAME LACK OF TRAINING AND SUPERVISION FOR EMPLOYEES ALSO WORK ETHICS , THIS ISSUE SHOULD HAVE NEVER HAPPEN GAMELOFT SHOULD HAVE ITEMS AVAILABLE TO PLAYERS WHO ALREADY MEET THE REQUIREMENTS OR
POST THE REQUIREMENTS SO ITS VISIBLE WHILE BROWSING ITEMS . BUT THE BIGGEST DOWNFALL WAS THAT WITH ALL THIS CORRESPONDENCE LAST 3 DAYS I WAS NOT ADVISED
WHAT I ACTUALLY HAD TO DO , THE WEBSITE I HAD TO FILE MY REQUEST WAS WITH XBOX.COM . I FOUND OUT BY ACCIDENT.. I CANNOT PROVE IT , BUT THE REASON I WAS
NOT GIVEN THIS INFORMATION AND I KNOW BOTH SITES KNEW, IS BECAUSE ON DIGITAL
ITEMS PURCHASED THERE ARE TIME LIMITS FOR REQUESTING REFUNDS , SO KEEP ME IN
THE DARK BY NOT TELLING ME , SEE GAMELOFT SUPPORT WASHES ITS HAND BY DECLARING
MICROSOFT STORE AS THE RESPONSIBLE PARTY , KNOWING MICROSOFT WOULD NOT RESPOND , DELAYING PROCESSS OR I JUST FORGET ABOUT IT, THIS WILL BE POST THRU MAY ACCOUNT
WITH THE BETTER BUSINESS BUREAU . COM . ^_^
THANK-YOU
Continue reading...