Display isn't active - can't detect external displays

J

jormungund

Hi,
nothing on the web, MS answers included, unfortunately, can help.


About 2 weeks ago my Surface Go suddenly stopped detecting displays - at first Dell monitor and, after another week, a Sony TV and others.


I'm using Windows 10, v 1809 with all updates installed. Both devices were connected via the docking station and HDMI cable.

External Displays are shower detected and available in Device Manager, and in a Display Settings, but the Advanced Display Settings panel lists the 2nd display as inactive.



I've already tried:

  • rolling back, reinstalling and updating Intel HD Graphics 615 drivers (pre problem version, provided by windows update and newest version from Intel)
  • deleting unused devices in Device Manager
  • Trying several HDMI cables
  • Testing other ports on the docking station (all working properly)

Any suggestions would be welcome. Thanks!

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