Windows Hello "Just a moment" screen takes 10 minutes to load

N

Nikhil Korra

The "Just a moment" screen loads for a long time (about 10 minutes) after the sign-in page on startup. This screen comes about 5-10 seconds after I enter the PIN/Password. Sometimes, the desktop appears immediately after sign-in but then disappears and a few moments of black-screen (5-10 secs) later, the same "Just a moment" screen is displayed for 8-10 minutes before the desktop appears again. So it takes more than 10 minutes for the whole startup process.


I had this problem after an update (Cumulative Update for Windows 10 2004 for x64-based Systems KB4557957).


Assuming it to be a problem with Windows Hello, I had tried removing the PIN sign-in option from the settings, but no luck.

I had also tried setting the registry "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\Settings\AllowSignInOptions" to 0, but had the same result.

Another update didn't work either (Cumulative Update for Windows 10 2004 for x64-based Systems KB4565503).


Also, the "Just a moment" screen loads in a 800 x 600 box with "ease-of-access", "display keyboard" and "sound" buttons. So is it really related to Windows Hello?


Would love to get this screen removed as it takes too much time and CPU and achieves nothing (The processor fans are running like crazy for the whole 10 minutes).


OS-Windows 10

Laptop Model- HP Pavilion 15-au117tx (for specs, HP Pavilion - 15-au117tx Product Specifications | HP® Customer Support)

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