E
EdMcCloskey
This computer is plagued with BSoD. Sometimes every 30 seconds 10 times in a row, other times it is a few sporadically throughout the day. Cause of the error reported on the BSoD varies. The computer can sit idle, nothing running, no one touching it and it crashes.
Below:
DMP files from the first 2 crashes today
What I have tried to resolve the issue including disabling all non-microsoft software from services under msconfig.
AIDA64 system summary
Here is the DMP file from the first crash today:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ed\Downloads\072220-14562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff807`4f2c2000 PsLoadedModuleList = 0xfffff807`4f70a190
Debug session time: Wed Jul 22 11:00:13.536 2020 (UTC - 4:00)
System Uptime: 0 days 0:03:48.340
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
.......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`4f4843c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff50a`2cae9dd0=000000000000003b
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80503e1d0c6, Address of the instruction which caused the bugcheck
Arg3: fffff50a2caea700, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 7265
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-48MJQ0O
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 15632
Key : Analysis.Memory.CommitPeak.Mb
Value: 88
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff80503e1d0c6
BUGCHECK_P3: fffff50a2caea700
BUGCHECK_P4: 0
CONTEXT: fffff50a2caea700 -- (.cxr 0xfffff50a2caea700)
rax=0000000000000001 rbx=0000000000000000 rcx=ffffcd007c3c0180
rdx=0000000000000000 rsi=ffffb9816b140c50 rdi=ffffdd80a8ce67d0
rip=fffff80503e1d0c6 rsp=fffff50a2caeb0f0 rbp=fffff50a2caeb1f0
r8=0000000000000001 r9=0000000000000000 r10=fffff8074f361450
r11=fffff50a2caeb040 r12=0000000000000000 r13=ffffb9817228f008
r14=0000000000000000 r15=ffffb9816ae9e000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282
dxgkrnl!SetPointerShapeForDisplaySource+0x1af6:
fffff805`03e1d0c6 488b4610 mov rax,qword ptr [rsi+10h] ds:002b:ffffb981`6b140c60=ffffb9816ae9e000
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: chrome.exe
STACK_TEXT:
fffff50a`2caeb0f0 fffff805`03e1a9a4 : 00000000`00008e07 fffff50a`2caeb580 ffffb981`6a8fb380 ffffb981`6a8fb3d0 : dxgkrnl!SetPointerShapeForDisplaySource+0x1af6
fffff50a`2caeb480 fffff805`03e1a629 : 00000000`00000000 00000000`00000000 00000020`00000020 ffff1468`dec9b628 : dxgkrnl!DxgkSetPointerShape+0x354
fffff50a`2caeb650 ffffeee2`3ae6f474 : ffffeea5`4061d478 00000000`00000000 ffffeea5`408b82d8 fffff807`4f363b7d : dxgkrnl!DxgkCddSetPointerShape+0x59
fffff50a`2caeb6a0 ffffeee2`3ae6f2be : 00000000`00000000 ffffeea5`4061d478 ffffb981`72f89500 ffffeea5`44169100 : cdd!bSetHardwarePointerShape+0x104
fffff50a`2caeb720 ffffeee2`3ae6f201 : 00000000`00000000 00000000`00000005 ffffb981`00000000 00000000`00989680 : cdd!SetPointerShapeInternal+0xb2
fffff50a`2caeb7a0 ffffeee2`3a8b5a61 : fffff50a`2caeb900 ffffeea5`45a3b2c0 ffffeea5`45a3d840 fffff50a`2caeb900 : cdd!DrvSetPointerShape+0x51
fffff50a`2caeb800 ffffeee2`3a8b533d : ffffb981`724d80b0 ffffb981`723195f0 00000000`00000003 00000000`00000000 : win32kfull!vSetPointer+0x551
fffff50a`2caeb980 ffffeee2`3a8b44a0 : ffffeea5`40620f40 ffffeea5`00000000 ffffeea5`00000000 ffffeea5`00000032 : win32kfull!GreSetPointer+0x1f5
fffff50a`2caeba20 ffffeee2`3a82e84f : ffffeea5`46727620 fffff50a`2caebb80 ffffb981`72f89500 00000000`00010003 : win32kfull!zzzUpdateCursorImage+0x1e0
fffff50a`2caeba80 ffffeee2`3a82ddee : 00000000`00000000 00000000`00010003 00000000`00010003 00000000`00010003 : win32kfull!zzzSetCursor+0xdb
fffff50a`2caebad0 fffff807`4f495c18 : ffffb981`72f89500 fffff50a`2caebb80 00000000`00000000 000000f1`f81fd9b0 : win32kfull!NtUserSetCursor+0x3e
fffff50a`2caebb00 00007ffa`337c13e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000f1`f81fd488 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`337c13e4
SYMBOL_NAME: dxgkrnl!SetPointerShapeForDisplaySource+1af6
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
IMAGE_VERSION: 10.0.18362.900
STACK_COMMAND: .cxr 0xfffff50a2caea700 ; kb
BUCKET_ID_FUNC_OFFSET: 1af6
FAILURE_BUCKET_ID: 0x3B_c0000005_VRF_dxgkrnl!SetPointerShapeForDisplaySource
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {d66dfbfa-21f4-5880-0fe4-5e3251d0c653}
Followup: MachineOwner
---------
This is the DMP file from the second crash today:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ed\Downloads\072220-17015-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff807`5120e000 PsLoadedModuleList = 0xfffff807`51656190
Debug session time: Wed Jul 22 10:55:57.215 2020 (UTC - 4:00)
System Uptime: 0 days 0:44:42.019
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
....................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`513d03c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff8b82`1f836730=000000000000003b
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffd3ea9c7bfdb4, Address of the instruction which caused the bugcheck
Arg3: ffff8b821f837060, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 6484
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-48MJQ0O
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 14740
Key : Analysis.Memory.CommitPeak.Mb
Value: 81
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: ffffd3ea9c7bfdb4
BUGCHECK_P3: ffff8b821f837060
BUGCHECK_P4: 0
CONTEXT: ffff8b821f837060 -- (.cxr 0xffff8b821f837060)
rax=a208a200a1f8a1f0 rbx=ffffd4849ab2ec90 rcx=ffffd394c41dec30
rdx=000000000000001d rsi=ffffd394c0768550 rdi=000000000000001e
rip=ffffd3ea9c7bfdb4 rsp=ffff8b821f837a50 rbp=ffffd394c0608ed0
r8=0000000000000008 r9=0000000000000001 r10=0000ffffd3ea9c86
r11=ffffb17c90600000 r12=000000000001ae4e r13=0000000000000000
r14=0000000000000004 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050286
win32kbase!DirectComposition::CConnection::ConfirmFrame+0xc4:
ffffd3ea`9c7bfdb4 488b4010 mov rax,qword ptr [rax+10h] ds:002b:a208a200`a1f8a200=????????????????
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: dwm.exe
STACK_TEXT:
ffff8b82`1f837a50 ffffd3ea`9c7bfcbe : ffffd394`c0768550 00000000`0001ae4e 00000000`00000004 ffffd394`c0608ed0 : win32kbase!DirectComposition::CConnection::ConfirmFrame+0xc4
ffff8b82`1f837aa0 fffff807`513e1c18 : 00000000`00000004 ffffd484`93bea340 ffffd394`c0608ed0 ffffe486`6f73bdb0 : win32kbase!NtDCompositionConfirmFrame+0x16e
ffff8b82`1f837b00 00007ffa`f25f3464 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000034`f307f318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`f25f3464
SYMBOL_NAME: win32kbase!DirectComposition::CConnection::ConfirmFrame+c4
MODULE_NAME: win32kbase
IMAGE_NAME: win32kbase.sys
IMAGE_VERSION: 10.0.18362.959
STACK_COMMAND: .cxr 0xffff8b821f837060 ; kb
BUCKET_ID_FUNC_OFFSET: c4
FAILURE_BUCKET_ID: 0x3B_c0000005_VRF_win32kbase!DirectComposition::CConnection::ConfirmFrame
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {3d159952-8a3b-5959-ef60-e67596a40d00}
Followup: MachineOwner
---------
I have already tried this and there were no errors:
Method 1: Run the SFC.
Follow the below steps:
Now check for the issue.
Method 2: Run the DISM Tool.
If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command Prompt window, type Exit, and then press Enter.
Note: The tool might take 15-20 minutes to finish running, so please do not cancel it
System report:
--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------
Version AIDA64 v6.25.5400
Benchmark Module 4.5.816.8-x64
Homepage AIDA64 | The Ultimate System Information, Diagnostics and Benchmark Tool
Report Type Report Wizard [ TRIAL VERSION ]
Computer DESKTOP-48MJQ0O
Generator Ed
Operating System Microsoft Windows 10 Pro 10.0.18363.959 (Win10 19H2 [1909] November 2019 Update)
Date 2020-07-22
Time 11:44
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 10 Pro
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 11.959.18362.0
Edge 44.18362.449.0
DirectX DirectX 12.0
Computer Name DESKTOP-48MJQ0O
User Name Ed
Logon Domain [ TRIAL VERSION ]
Date / Time 2020-07-22 / 11:44
Motherboard:
CPU Type QuadCore AMD Ryzen 3 2200G, 3700 MHz (37 x 100)
Motherboard Name ASRock B450M Pro4 (1 PCI-E x1, 2 PCI-E x16, 2 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset AMD B450, AMD K17.1 FCH, AMD K17.1 IMC
System Memory [ TRIAL VERSION ]
DIMM1: G Skill Aegis F4-3000C16-8GISB 8 GB DDR4-3000 DDR4 SDRAM (16-18-18-38 @ 1501 MHz)
DIMM2: G Skill Aegis F4-3000C16-8GISB [ TRIAL VERSION ]
BIOS Type AMI (07/31/2019)
Communication Port Communications Port (COM1)
Display:
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
3D Accelerator AMD Radeon Vega 8 (Raven Ridge Desktop)
Monitor Acer SB220Q [21.5" IPS LCD] (29372473609336)
Multimedia:
Audio Adapter ATI Radeon HDMI @ AMD K17.1 - Display High Definition Audio Controller
Audio Adapter Realtek ALC892 @ AMD K17.1 - Audio Processor - High Definition Audio Controller
Storage:
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
Storage Controller Microsoft Storage Spaces Controller
Storage Controller Standard NVM Express Controller
Disk Drive Samsung SSD 970 EVO 500GB (500 GB, PCI-E 3.0 x4)
Disk Drive ST1000DM003-1CH162 (1 TB, 7200 RPM, SATA-III)
Disk Drive WDC WD20EZAZ-00GGJB0 (1863 GB)
Optical Drive PLDS DVD+-RW DH-16AES
SMART Hard Disks Status OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 907.3 GB (334.7 GB free)
E: (NTFS) 1862.9 GB (1816.5 GB free)
Total Size [ TRIAL VERSION ]
Input:
Keyboard Standard PS/2 Keyboard
Mouse HID-compliant mouse
Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 70-85-C2-FF-C9-EA
Network Adapter Realtek PCIe GbE Family Controller (10.0 [ TRIAL VERSION ])
Peripherals:
Printer Brother HL-L2360D series Printer
Printer Brother HL-L2360D series
Printer Fax
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Printer OneNote for Windows 10
USB3 Controller AMD K17.1 - USB 3.1 xHCI Controller
USB3 Controller AMD K17.1 - USB 3.1 xHCI Controller
USB3 Controller AMD Low-Power Promontory F Chipset - USB xHCI Controller
USB Device USB Input Device
DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version P3.60
DMI System Manufacturer To Be Filled By O.E.M.
DMI System Product To Be Filled By O.E.M.
DMI System Version To Be Filled By O.E.M.
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASRock
DMI Motherboard Product B450M Pro4
DMI Motherboard Version
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer To Be Filled By O.E.M.
DMI Chassis Version To Be Filled By O.E.M.
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
--END OF REPORT
Continue reading...
Below:
DMP files from the first 2 crashes today
What I have tried to resolve the issue including disabling all non-microsoft software from services under msconfig.
AIDA64 system summary
Here is the DMP file from the first crash today:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ed\Downloads\072220-14562-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff807`4f2c2000 PsLoadedModuleList = 0xfffff807`4f70a190
Debug session time: Wed Jul 22 11:00:13.536 2020 (UTC - 4:00)
System Uptime: 0 days 0:03:48.340
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
.......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`4f4843c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff50a`2cae9dd0=000000000000003b
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80503e1d0c6, Address of the instruction which caused the bugcheck
Arg3: fffff50a2caea700, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 7265
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-48MJQ0O
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 15632
Key : Analysis.Memory.CommitPeak.Mb
Value: 88
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: fffff80503e1d0c6
BUGCHECK_P3: fffff50a2caea700
BUGCHECK_P4: 0
CONTEXT: fffff50a2caea700 -- (.cxr 0xfffff50a2caea700)
rax=0000000000000001 rbx=0000000000000000 rcx=ffffcd007c3c0180
rdx=0000000000000000 rsi=ffffb9816b140c50 rdi=ffffdd80a8ce67d0
rip=fffff80503e1d0c6 rsp=fffff50a2caeb0f0 rbp=fffff50a2caeb1f0
r8=0000000000000001 r9=0000000000000000 r10=fffff8074f361450
r11=fffff50a2caeb040 r12=0000000000000000 r13=ffffb9817228f008
r14=0000000000000000 r15=ffffb9816ae9e000
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050282
dxgkrnl!SetPointerShapeForDisplaySource+0x1af6:
fffff805`03e1d0c6 488b4610 mov rax,qword ptr [rsi+10h] ds:002b:ffffb981`6b140c60=ffffb9816ae9e000
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: chrome.exe
STACK_TEXT:
fffff50a`2caeb0f0 fffff805`03e1a9a4 : 00000000`00008e07 fffff50a`2caeb580 ffffb981`6a8fb380 ffffb981`6a8fb3d0 : dxgkrnl!SetPointerShapeForDisplaySource+0x1af6
fffff50a`2caeb480 fffff805`03e1a629 : 00000000`00000000 00000000`00000000 00000020`00000020 ffff1468`dec9b628 : dxgkrnl!DxgkSetPointerShape+0x354
fffff50a`2caeb650 ffffeee2`3ae6f474 : ffffeea5`4061d478 00000000`00000000 ffffeea5`408b82d8 fffff807`4f363b7d : dxgkrnl!DxgkCddSetPointerShape+0x59
fffff50a`2caeb6a0 ffffeee2`3ae6f2be : 00000000`00000000 ffffeea5`4061d478 ffffb981`72f89500 ffffeea5`44169100 : cdd!bSetHardwarePointerShape+0x104
fffff50a`2caeb720 ffffeee2`3ae6f201 : 00000000`00000000 00000000`00000005 ffffb981`00000000 00000000`00989680 : cdd!SetPointerShapeInternal+0xb2
fffff50a`2caeb7a0 ffffeee2`3a8b5a61 : fffff50a`2caeb900 ffffeea5`45a3b2c0 ffffeea5`45a3d840 fffff50a`2caeb900 : cdd!DrvSetPointerShape+0x51
fffff50a`2caeb800 ffffeee2`3a8b533d : ffffb981`724d80b0 ffffb981`723195f0 00000000`00000003 00000000`00000000 : win32kfull!vSetPointer+0x551
fffff50a`2caeb980 ffffeee2`3a8b44a0 : ffffeea5`40620f40 ffffeea5`00000000 ffffeea5`00000000 ffffeea5`00000032 : win32kfull!GreSetPointer+0x1f5
fffff50a`2caeba20 ffffeee2`3a82e84f : ffffeea5`46727620 fffff50a`2caebb80 ffffb981`72f89500 00000000`00010003 : win32kfull!zzzUpdateCursorImage+0x1e0
fffff50a`2caeba80 ffffeee2`3a82ddee : 00000000`00000000 00000000`00010003 00000000`00010003 00000000`00010003 : win32kfull!zzzSetCursor+0xdb
fffff50a`2caebad0 fffff807`4f495c18 : ffffb981`72f89500 fffff50a`2caebb80 00000000`00000000 000000f1`f81fd9b0 : win32kfull!NtUserSetCursor+0x3e
fffff50a`2caebb00 00007ffa`337c13e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000f1`f81fd488 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`337c13e4
SYMBOL_NAME: dxgkrnl!SetPointerShapeForDisplaySource+1af6
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
IMAGE_VERSION: 10.0.18362.900
STACK_COMMAND: .cxr 0xfffff50a2caea700 ; kb
BUCKET_ID_FUNC_OFFSET: 1af6
FAILURE_BUCKET_ID: 0x3B_c0000005_VRF_dxgkrnl!SetPointerShapeForDisplaySource
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {d66dfbfa-21f4-5880-0fe4-5e3251d0c653}
Followup: MachineOwner
---------
This is the DMP file from the second crash today:
Microsoft (R) Windows Debugger Version 10.0.20153.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ed\Downloads\072220-17015-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff807`5120e000 PsLoadedModuleList = 0xfffff807`51656190
Debug session time: Wed Jul 22 10:55:57.215 2020 (UTC - 4:00)
System Uptime: 0 days 0:44:42.019
Loading Kernel Symbols
...............................................................
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Loading User Symbols
Loading unloaded module list
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For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff807`513d03c0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff8b82`1f836730=000000000000003b
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffd3ea9c7bfdb4, Address of the instruction which caused the bugcheck
Arg3: ffff8b821f837060, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 6484
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-48MJQ0O
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.mSec
Value: 14740
Key : Analysis.Memory.CommitPeak.Mb
Value: 81
Key : Analysis.System
Value: CreateObject
Key : WER.OS.Branch
Value: 19h1_release
Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z
Key : WER.OS.Version
Value: 10.0.18362.1
ADDITIONAL_XML: 1
OS_BUILD_LAYERS: 1
BUGCHECK_CODE: 3b
BUGCHECK_P1: c0000005
BUGCHECK_P2: ffffd3ea9c7bfdb4
BUGCHECK_P3: ffff8b821f837060
BUGCHECK_P4: 0
CONTEXT: ffff8b821f837060 -- (.cxr 0xffff8b821f837060)
rax=a208a200a1f8a1f0 rbx=ffffd4849ab2ec90 rcx=ffffd394c41dec30
rdx=000000000000001d rsi=ffffd394c0768550 rdi=000000000000001e
rip=ffffd3ea9c7bfdb4 rsp=ffff8b821f837a50 rbp=ffffd394c0608ed0
r8=0000000000000008 r9=0000000000000001 r10=0000ffffd3ea9c86
r11=ffffb17c90600000 r12=000000000001ae4e r13=0000000000000000
r14=0000000000000004 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050286
win32kbase!DirectComposition::CConnection::ConfirmFrame+0xc4:
ffffd3ea`9c7bfdb4 488b4010 mov rax,qword ptr [rax+10h] ds:002b:a208a200`a1f8a200=????????????????
Resetting default scope
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: dwm.exe
STACK_TEXT:
ffff8b82`1f837a50 ffffd3ea`9c7bfcbe : ffffd394`c0768550 00000000`0001ae4e 00000000`00000004 ffffd394`c0608ed0 : win32kbase!DirectComposition::CConnection::ConfirmFrame+0xc4
ffff8b82`1f837aa0 fffff807`513e1c18 : 00000000`00000004 ffffd484`93bea340 ffffd394`c0608ed0 ffffe486`6f73bdb0 : win32kbase!NtDCompositionConfirmFrame+0x16e
ffff8b82`1f837b00 00007ffa`f25f3464 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000034`f307f318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`f25f3464
SYMBOL_NAME: win32kbase!DirectComposition::CConnection::ConfirmFrame+c4
MODULE_NAME: win32kbase
IMAGE_NAME: win32kbase.sys
IMAGE_VERSION: 10.0.18362.959
STACK_COMMAND: .cxr 0xffff8b821f837060 ; kb
BUCKET_ID_FUNC_OFFSET: c4
FAILURE_BUCKET_ID: 0x3B_c0000005_VRF_win32kbase!DirectComposition::CConnection::ConfirmFrame
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {3d159952-8a3b-5959-ef60-e67596a40d00}
Followup: MachineOwner
---------
I have already tried this and there were no errors:
Method 1: Run the SFC.
Follow the below steps:
Open Command Prompt.
Select “Run as Administrator”.
Type “sfc /scannow” without quotes and hit Enter.
Now check for the issue.
Method 2: Run the DISM Tool.
If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.
Click on 'Start'.
Enter 'Command prompt' in the Search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click 'Run as administrator'.
In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command Prompt window, type Exit, and then press Enter.
Note: The tool might take 15-20 minutes to finish running, so please do not cancel it
System report:
--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------
Version AIDA64 v6.25.5400
Benchmark Module 4.5.816.8-x64
Homepage AIDA64 | The Ultimate System Information, Diagnostics and Benchmark Tool
Report Type Report Wizard [ TRIAL VERSION ]
Computer DESKTOP-48MJQ0O
Generator Ed
Operating System Microsoft Windows 10 Pro 10.0.18363.959 (Win10 19H2 [1909] November 2019 Update)
Date 2020-07-22
Time 11:44
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 10 Pro
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 11.959.18362.0
Edge 44.18362.449.0
DirectX DirectX 12.0
Computer Name DESKTOP-48MJQ0O
User Name Ed
Logon Domain [ TRIAL VERSION ]
Date / Time 2020-07-22 / 11:44
Motherboard:
CPU Type QuadCore AMD Ryzen 3 2200G, 3700 MHz (37 x 100)
Motherboard Name ASRock B450M Pro4 (1 PCI-E x1, 2 PCI-E x16, 2 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset AMD B450, AMD K17.1 FCH, AMD K17.1 IMC
System Memory [ TRIAL VERSION ]
DIMM1: G Skill Aegis F4-3000C16-8GISB 8 GB DDR4-3000 DDR4 SDRAM (16-18-18-38 @ 1501 MHz)
DIMM2: G Skill Aegis F4-3000C16-8GISB [ TRIAL VERSION ]
BIOS Type AMI (07/31/2019)
Communication Port Communications Port (COM1)
Display:
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
Video Adapter AMD Radeon(TM) Vega 8 Graphics (2 GB)
3D Accelerator AMD Radeon Vega 8 (Raven Ridge Desktop)
Monitor Acer SB220Q [21.5" IPS LCD] (29372473609336)
Multimedia:
Audio Adapter ATI Radeon HDMI @ AMD K17.1 - Display High Definition Audio Controller
Audio Adapter Realtek ALC892 @ AMD K17.1 - Audio Processor - High Definition Audio Controller
Storage:
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
Storage Controller Microsoft Storage Spaces Controller
Storage Controller Standard NVM Express Controller
Disk Drive Samsung SSD 970 EVO 500GB (500 GB, PCI-E 3.0 x4)
Disk Drive ST1000DM003-1CH162 (1 TB, 7200 RPM, SATA-III)
Disk Drive WDC WD20EZAZ-00GGJB0 (1863 GB)
Optical Drive PLDS DVD+-RW DH-16AES
SMART Hard Disks Status OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 907.3 GB (334.7 GB free)
E: (NTFS) 1862.9 GB (1816.5 GB free)
Total Size [ TRIAL VERSION ]
Input:
Keyboard Standard PS/2 Keyboard
Mouse HID-compliant mouse
Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 70-85-C2-FF-C9-EA
Network Adapter Realtek PCIe GbE Family Controller (10.0 [ TRIAL VERSION ])
Peripherals:
Printer Brother HL-L2360D series Printer
Printer Brother HL-L2360D series
Printer Fax
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Printer OneNote for Windows 10
USB3 Controller AMD K17.1 - USB 3.1 xHCI Controller
USB3 Controller AMD K17.1 - USB 3.1 xHCI Controller
USB3 Controller AMD Low-Power Promontory F Chipset - USB xHCI Controller
USB Device USB Input Device
DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version P3.60
DMI System Manufacturer To Be Filled By O.E.M.
DMI System Product To Be Filled By O.E.M.
DMI System Version To Be Filled By O.E.M.
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASRock
DMI Motherboard Product B450M Pro4
DMI Motherboard Version
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer To Be Filled By O.E.M.
DMI Chassis Version To Be Filled By O.E.M.
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
--END OF REPORT
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