P
PareshKalinani
Hi,
It's been a week that I've tried to fix this but I can't find a permanent solution to it.
I have a Lenovo IdeaPad S340-15IIL
Freshly installed Windows 10 Home (1903) came preinstalled.
I installed Citrix Receiver and it worked properly for few days.
Windows was up to date and I kept installing required software on the laptop.
Everything was working fine until I saw this when I opened Citrix after installing all my software.
Faulting application name: SelfService.exe, version: 19.11.0.33, time stamp: 0x5de530b0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1cc0
Faulting application start time: 0x01d66191deb5b4f9
Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe
Faulting module path: unknown
Report Id: db3a31bc-2b45-45e8-8350-cd8beb27f030
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Receiver.exe, version: 20.6.0.20, time stamp: 0x5ed9b1c0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1010
Faulting application start time: 0x01d66132af07bc1a
Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe
Faulting module path: unknown
Report Id: dec50756-785d-418d-a40c-2bba6df96bae
Faulting package full name:
Faulting package-relative application ID:
What I tried :
After every action, I reinstalled Citrix Receiver and rebooted, nothing worked.
Finally, I did a reset wiping my C drive and reinstalling Windows. This made me go back to square 1 but the problem was fixed.
I started installing my software one by one and found "WinThruster" as the application after which Citrix stopped working and gave the 0xc0000005 error.
I reinstalled Windows. Citrix was working. I skipped WinThruster and went on with other software installations.
Again, Citrix gave out a 0xc0000005 error after I installed about 3-4 software from which I found out that the culprit was my TP-Link Wi-Fi Receiver Driver.
I reinstalled Windows (this time, selecting the Cloud option that's new in v2004). Citrix was working. I skipped WinThruster/TP-Link Driver and went on with other software installations.
Again, Citrix gave out 0xc0000005 error after installing some more software.
This time I had a System Restore Point and I used it to go back to the previous state (fresh Windows, first start). Citrix was working. I skipped all software I was previously installing and went on with my list.
Again, Citrix gives out 0xc0000005 error after installing some software.
Is there a permanent fix for this? Currently, the laptop's running Windows 10 Home (2004), with KB2565063, KB4565627, KB4565503 and KB4566785, i.e., up to date.
I also had Windows 7 SP1 on my other PC, which used to run perfectly, with *all* the same software installed along with Citrix - I never had such problems with it.
Continue reading...
It's been a week that I've tried to fix this but I can't find a permanent solution to it.
I have a Lenovo IdeaPad S340-15IIL
Freshly installed Windows 10 Home (1903) came preinstalled.
I installed Citrix Receiver and it worked properly for few days.
Windows was up to date and I kept installing required software on the laptop.
Everything was working fine until I saw this when I opened Citrix after installing all my software.
Faulting application name: SelfService.exe, version: 19.11.0.33, time stamp: 0x5de530b0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1cc0
Faulting application start time: 0x01d66191deb5b4f9
Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe
Faulting module path: unknown
Report Id: db3a31bc-2b45-45e8-8350-cd8beb27f030
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Receiver.exe, version: 20.6.0.20, time stamp: 0x5ed9b1c0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x85c674ff
Faulting process id: 0x1010
Faulting application start time: 0x01d66132af07bc1a
Faulting application path: C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe
Faulting module path: unknown
Report Id: dec50756-785d-418d-a40c-2bba6df96bae
Faulting package full name:
Faulting package-relative application ID:
What I tried :
- sfc /scannow
- DISM /Online /Cleanup-Image /RestoreHealth
- chkdsk C: /f /x /r
- Uninstalling all Windows Updates
- Disabled McAfee Antivirus
- Updated Display Drivers (all were already up to date)
- Turned DEP OFF
- Cleaned Registry using CCleaner
- Rebooted to safe mode, reinstalled Citrix over there
- Updated Citrix Receiver to the latest version available
After every action, I reinstalled Citrix Receiver and rebooted, nothing worked.
Finally, I did a reset wiping my C drive and reinstalling Windows. This made me go back to square 1 but the problem was fixed.
I started installing my software one by one and found "WinThruster" as the application after which Citrix stopped working and gave the 0xc0000005 error.
I reinstalled Windows. Citrix was working. I skipped WinThruster and went on with other software installations.
Again, Citrix gave out a 0xc0000005 error after I installed about 3-4 software from which I found out that the culprit was my TP-Link Wi-Fi Receiver Driver.
I reinstalled Windows (this time, selecting the Cloud option that's new in v2004). Citrix was working. I skipped WinThruster/TP-Link Driver and went on with other software installations.
Again, Citrix gave out 0xc0000005 error after installing some more software.
This time I had a System Restore Point and I used it to go back to the previous state (fresh Windows, first start). Citrix was working. I skipped all software I was previously installing and went on with my list.
Again, Citrix gives out 0xc0000005 error after installing some software.
Is there a permanent fix for this? Currently, the laptop's running Windows 10 Home (2004), with KB2565063, KB4565627, KB4565503 and KB4566785, i.e., up to date.
I also had Windows 7 SP1 on my other PC, which used to run perfectly, with *all* the same software installed along with Citrix - I never had such problems with it.
Continue reading...