HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom DVD - HP CDDVDW SU-208GB

[KW115]

Problem: HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom

Unclear when the problem first occurred. I had not used or tested CD-Rom drive for months.



Drive F:

Description CD-ROM Drive (internal)

Media Loaded No

Media Type DVD Writer

Name hp CDDVDW SU-208GB

Manufacturer (Standard CD-ROM drives)

Status OK

Transfer Rate -1.00 kbytes/sec

SCSI Target ID 0

PNP Device ID SCSI\CDROM&VEN_HP&PROD_CDDVDW_SU-208GB\4&3B8E2786&1&010000

Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS (10.0.20180.1000, 192.00 KB (196,608 bytes), 07/26/20 7:26 AM)





Attempts to diagnose/ correct / repair:

• Tested with multiple CDs and DVDs, both with and without data. Failed on the HP desktop Build 20180, all media worked on HP laptop running standard Windows GA
• Delete device driver. Reboot – no impact. Still failing in exact same way.
• No error codes on device. Device status always say “This device is working properly”
• Driver Details: Microsoft, 06/21/06, V 10.0.20180.1000. signer MS
• Events log:
  • Device SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000 was migrated.
  • Last Device Instance Id: SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000
  • Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
  • Location Path:
  • Migration Rank: 0x0
  • Present: false

• Deleted SATA control device, rebooted, installed default SATA device. Rebooted, no impact. Still failing.
• Tried to re-assign CD-rom driver to F: Rebooted, no impact. Still failing.
• Downloaded from Windows Catalog most current version of SATA control device. Rebooted, no impact. Still failing.
• Ran HP hardware diagnostics. Test always fails at 1% saying no media in reader
• When you view My Computer and with a cd or dvd loaded, you can see the CR-Rom device, and if you click on properties with any cd or dvd loaded, it says Used Space 0 bytes, Free space zero bytes, Capacity 0 bytes. If you double click on device, with any cd or dvd loaded, it says “Please insert a disc into drive F:”
• Boot into Safe Mode... no impact... still fails as described above
• Ran following diagnostics, and all came back clean:
• • SFC /Scannow
  • DISM /Online /Cleanup-Image /CheckHealth
  • DISM /Online /Cleanup-Image /ScanHealth
  
  
  
  Microsoft Windows [Version 10.0.20180.1000]
  
  (c) 2020 Microsoft Corporation. All rights reserved.
  
  
  
  C:\WINDOWS\system32>sfc /scannow
  
  
  
  Beginning system scan. This process will take some time.
  
  
  
  Beginning verification phase of system scan.
  
  Verification 100% complete.
  
  
  
  Windows Resource Protection did not find any integrity violations.
  
  
  
  C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth
  
  
  
  Deployment Image Servicing and Management tool
  
  Version: 10.0.20180.1000
  
  
  
  Image Version: 10.0.20180.1000
  
  
  
  No component store corruption detected.
  
  The operation completed successfully.
  
  
  
  C:\WINDOWS\system32>DISM /Online /Cleanup-Image /scanhealth
  
  
  
  Deployment Image Servicing and Management tool
  
  Version: 10.0.20180.1000
  
  
  
  Image Version: 10.0.20180.1000
  
  
  
  [==========================100.0%==========================] No component store corruption detected.
  
  The operation completed successfully.
  
  
  
  
  C:\WINDOWS\system32>
  

Thanks in advance for any assistance!


Kevin

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