Windows 10 unable to hibernate - The system could not sucessfully load the crash dump driver.

[SFitz1000k]

Sometimes, not every time, my computer is not able to enter hibernate. When I close the laptop lid or select hibernate from the start menu, the laptop screen will go dark (not off, backlight is still visible) for a few seconds and then the screen comes back on and shows the lock screen. There is no blue screen and restart on error is disabled.



System Info:


OS Name Microsoft Windows 10 Pro

Version 10.0.19041 Build 19041

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Dell Inc.

System Model XPS 15 9500

System Type x64-based PC

System SKU 097D

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date Dell Inc. 1.2.1, 1/06/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Product 05XYW7

BaseBoard Version A00

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.1"

User Name

Time Zone

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.7 GB

Available Physical Memory 4.08 GB

Total Virtual Memory 35.7 GB

Available Virtual Memory 19.2 GB

Page File Space 20.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes




In the event viewer is Event ID 45 volmgr. Volume 3 is a second SSD drive labeled as D:



- System
- Provider
[ Name] volmgr
- EventID 45
[ Qualifiers] 49156
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-08-03T23:09:10.7246170Z
EventRecordID 10242
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 31348
Channel System

Computer XXXX-XXX

Security

- EventData

\Device\HarddiskVolume3
0000000001000000000000002D0004C003200000BB0000C000000000000000000000000000000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 00000000 00000001 00000000 C004002D
0010: 00002003 C00000BB 00000000 00000000
0020: 00000000 00000000


In Bytes

0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 2D 00 04 C0 ....-..À
0010: 03 20 00 00 BB 00 00 C0 . ..»..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



DISKPART


Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

Volume 0 C NTFS Partition 465 GB Healthy Boot

Volume 1 NTFS Partition 505 MB Healthy

Volume 2 FAT32 Partition 100 MB Healthy System

Volume 3 D NTFS Partition 476 GB Healthy




This is usually followed by the event 187 - User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs.



- System


- Provider


[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}



EventID 187



Version 0



Level 4



Task 243



Opcode 0



Keywords 0x8000400000000404



- TimeCreated



[ SystemTime] 2020-08-03T12:36:11.7138632Z



EventRecordID 10203



Correlation



- Execution


[ ProcessID] 10360

[ ThreadID] 24564



Channel System



Computer



- Security



[ UserID] S-1-5-21-1764067268-1111622678-158412761-1001




- EventData


ApiCallerNameLength 58

ApiCallerName \Device\HarddiskVolume3\Windows\System32\RuntimeBroker.exe

SystemAction 3

LightestSystemState 2

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