A
albell26
So I have a Samsung Series 7 Chronos 770Z5E w/ a Intel Core i7 and AMD Radeon HD 8870M graphics card running on the latest version of Windows 10.
Yesterday I was updating the graphics card driver via AMD Adrenalin and the installation of the driver froze at 91%, and my computer became completely unresponsive. I left it alone for a while (over an hour), and it was getting very hot, so it forced a shutdown.
Upon rebooting the computer, startup was normal, but every time I would get to the login screen (or wallpaper before login screen), computer would freeze up with the touchscreen, touchpad, and keyboard completely unresponsive. I continually restarted it numerous time, and it would freeze up continually.
I tried using the various repair tools that proc'd after numerous reboots such as the automatic startup repair, rebooting into safe mode, etc.
Unfortunately for me I had not created any system restore points, and after a certain Windows update, the registry was no longer automatically backed up, so I couldn't use a command prompt regback fix. I decided to troubleshoot further by uninstalling the latest quality update from Windows, but that proved to be the wrong choice. Once I rebooted after a successful uninstallation, I got a BSOD prompting several automatic restarts until I would get an advanced repair options screen. The stop code was a "bad system config info."
I consulted many online guides but most of the solutions involved the repair tools that I had already tried to no avail as well as many command prompt fixes that I couldn't get to work (including the promising registry backup copying because my registry backup was empty).
Also resetting my pc does not work - it fails partway through the reset with an unspecified error ("There was a problem resetting your PC. No changes were made.")
I was able to get an ISO of a May update of Windows 10 on a usb drive that I intend to use as a bootable Windows installation.
I'm wondering: given what preceded the login freeze and subsequent BSOD, what exactly might've gone wrong, what further options I have without the bootable USB, and what would be the appropriate method to use the bootable USB with preference to preserve personal files and even apps (if possible)?
Any help is thoroughly appreciated. Let me know if I can provide any further details.
Continue reading...
Yesterday I was updating the graphics card driver via AMD Adrenalin and the installation of the driver froze at 91%, and my computer became completely unresponsive. I left it alone for a while (over an hour), and it was getting very hot, so it forced a shutdown.
Upon rebooting the computer, startup was normal, but every time I would get to the login screen (or wallpaper before login screen), computer would freeze up with the touchscreen, touchpad, and keyboard completely unresponsive. I continually restarted it numerous time, and it would freeze up continually.
I tried using the various repair tools that proc'd after numerous reboots such as the automatic startup repair, rebooting into safe mode, etc.
Unfortunately for me I had not created any system restore points, and after a certain Windows update, the registry was no longer automatically backed up, so I couldn't use a command prompt regback fix. I decided to troubleshoot further by uninstalling the latest quality update from Windows, but that proved to be the wrong choice. Once I rebooted after a successful uninstallation, I got a BSOD prompting several automatic restarts until I would get an advanced repair options screen. The stop code was a "bad system config info."
I consulted many online guides but most of the solutions involved the repair tools that I had already tried to no avail as well as many command prompt fixes that I couldn't get to work (including the promising registry backup copying because my registry backup was empty).
Also resetting my pc does not work - it fails partway through the reset with an unspecified error ("There was a problem resetting your PC. No changes were made.")
I was able to get an ISO of a May update of Windows 10 on a usb drive that I intend to use as a bootable Windows installation.
I'm wondering: given what preceded the login freeze and subsequent BSOD, what exactly might've gone wrong, what further options I have without the bootable USB, and what would be the appropriate method to use the bootable USB with preference to preserve personal files and even apps (if possible)?
Any help is thoroughly appreciated. Let me know if I can provide any further details.
Continue reading...