Surface Dock 2 locks up for about 30 seconds with Surface Book 2 randomly

[MichaelKaechele]

I have a Surface Book 2 plugged into a Surface Dock 2. Every day or so, generally when I am on a webcall (Teams, Zoom, or Webex), my mouse, keyboard, usb speaker, and usb webcam (all plugged into the dock) temporarily stop responding. My monitor, which is also plugged in to the dock, has no issue and continues to function. After 20 seconds or so, the mouse, keyboard, and usb speaker start working again. For the webcam, I have to unplug and replug in to come back.


In my windows log, I see the following event:

Event 1001; Windows Error Reporting

Fault bucket , type 0


Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0



Problem signature:

P1: 144

P2: 3003

P3: ffffab8f017575b0

P4: 40010000

P5: 0

P6: 10_0_18363

P7: 0_0

P8: 256_1

P9:

P10:



Followed by another event 9 seconds later:

Event 1001; Windows Error Reporting

Fault bucket LKD_0x144_USBHUB3_DEVICE_ENUMERATION_FAILURE_UsbHub3!TelemetryData_CreateReport_VEN_045E_DEV_09B3_REV_6373, type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 51180387-f967-4b58-bdf3-6764e4704880



Problem signature:

P1: 144

P2: 3003

P3: ffffab8f017575b0

P4: 40010000

P5: 0

P6: 10_0_18363

P7: 0_0

P8: 256_1

P9:

P10:


Not sure what next steps are. Windows is fully up-to-date. All firmware updates installed.

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