Windows 10 2004 update always fails after 70% installation saying "Undoing changes made to your computer..."

  • Thread starter Aanzil Akram Halsana
  • Start date
A

Aanzil Akram Halsana

Hi guys,


I have an Acer Aspire E5-575G-50ZZ laptop, I have created a dual boot between Windows 10 1909 and Ubuntu 20.04.01. Every update on Windows 10 1909 (even cumulative updates) installs fine and fast. But, when I got Microsoft Windows 2004 update from Update Center automatically, my laptop downloaded the update fine, installed it like for 8 hours (too long), then asked for restarting my device, I did so. I selected the "Windows Boot Manager option" from GRUB boot menu that Ubuntu provides. After restarting, Update was installed upto 30% (took like 2.5 hours), then it automatically restarted, I again selected the Windows Boot Manager option from GRUB boot menu. Update installation percentage then, suddenly went to 60% then came down to 57%, then went up to 64%->65%->69%->71% (this section took like 30 minutes) , then screen went blank. It automatically restarted the system and I again selected Windows Boot Manager from GRUB menu. Then Windows Update started showing me the following message :

Undoing changes made to your computer...

It then took around 1.5 hours to undo all changes made to my laptop. After that, I got 2004 update for 3-4 times from Update Center (so generous of you). Every time, I tried to install the update, the situation remained the same. Then, I tried installing the update from Windows Update Assistant (7-8 times), then also, situations were the same, every time after 70% of installation, screen went blank and after an automatic restarted the update was Undoing changes made to your computer... .


My system Configuration is :


CPU : Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

RAM : Dual Channel

  1. 8192 MBytes, DDR4-2400 (1200 MHz) (added later)
  2. 4096 MBytes, DDR4-2132 (1066 MHz) (Default)

Graphics Properties :

  1. Intel HD Graphics 620
  2. NVIDIA GeForce 940MX 2GB GDDR5


Please help me solve this issue. I don't know if it is a S/W or H/W problem !


Here is a photo :


efcfcfd1-42a0-45ce-9242-560d71577d7a?upload=true.jpg

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