Windows Update failed to install on Windows 10 because of Mass Storage disabled

W

wolfnlight

Hi folks,

I have a problem with Windows Updates on Windows 10 machines.

We use the Windows 10 Professional Version:2004 operating system. The updates handled by our WSUS server. (Windows Server 2019)

The latest cumulative updates (2020-06 - KB4557957,2020-07 - KB4565503) are failed to install.

The symptom is the following. During the restart process the updates hang in zero percent for some second and reboot. After the computer is started it appears a black screen, nothing else.

The only solution is hard reset several times and if I have luck the updates will be rolled back.

In the windows eventlog there is an entry which tells you to: Package KB4565503 (or KB4557957) failed to be changed to the Installed state. Status: 0x80070005.


I've tried several solutions like:

  • Windows Update troubleshooter
  • SoftwareDistrubution folder rename, delete etc.
  • Disable, remove antivirus software
  • changing services startup (wuauserv,cryptSvc,bits,trustedinstaller)
  • Update from Microsoft Update directly
  • Manual download these updates from Microsoft Catalog and install

All of these method are failed.

In our system there is a GPO which disable USB drives automatically.

If I create a computer object in AD and deny this GPO before I put a new computer into the domain, the updates will be installed successfully from WSUS or Microsoft Update.

If I just do this the normal way the GPO applied the updates are failed to install.


Any helps appreciated.

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