An error while importing pictures and videos on Photo Gallery on Windows 10?

  • Thread starter Stefan Leigh-Lancaster
  • Start date
S

Stefan Leigh-Lancaster

I have a problem while importing pictures and videos from my iPhone 11 into my Windows 10 PC.

On Photo Gallery, while I am trying to import my media, I get a message saying, "The following error occurred while importing so-and-so.JPG or MOV: The device is unreachable. What do you want to do? Try again, skip this file, skip all files with errors."

I already have my iPhone set on the settings and on the photos to "Keep Originals".


What can I do?

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