No Audio from Jacks - New Install Win 10

[markBliss2]

I recently installed Windows 10 Education on a new build and no audio comes from the front or rear jacks (same with mic). Below are details.


Thank you in advance for your help! -Mark

• Windows 10 Education, version 2004
• AMD Ryzen 3400G
• MB: MSI Tomahawk B450 Max
• RAM: 2x8 GB Corsair Vengeance RGB
• SSD: XPG SPECTRIX S40G RGB M.2 2280 512GB

1. Driver: Realtek, 7/7/2020, ver. 6.08984.1; "This device is working properly"
2. Have tried uninstalling and reinstalling device and driver; ran Realtek setup SW
3. The only option that shows when I click on the sound icon is "Headset Earphone (2 - Wireless Controller)"
4. On Playback tab of Sound window, Speakers "Realtek(R) Audio Not plugged in"
5. Bluetooth and USB audio options work (speaker and mic)
6. Windows Audio Service: Status = Running
7. HD Audio is plugged into motherboard (checked twice)

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