Please help me fix constant crashes, blue screen of death - event 41

[Dawna_R]

Hi people,

The following is long because I wanted to include details that might help solve my problem.


My OS is Windows 10 Home 64-bit RAM 8.00 GB (6.94 usable). My CPU is AMD A8-7410 APU with Radeon R5 Graphics with base speed 2.20 GHz, but when I look at Task Manager > Performance the speed fluctuates to higher and lower speeds than the base speed


For about a week now my OS crashes and a blue screen appears saying "Your PC has run into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. Only the top half of the QR code is visible and it therefore can't be scanned. The blue screens happen up to five times a day. In addition, my OS won't shut down or restart. I have to do a hard shut down to turn off my machine.


When I look in Event Viewer, there's an event 41 error. I copied and pasted the details of two such events and they are below at the end.

What I've done to try to solve this error without succeeding:

• did a hard shut down, unplugged the power cable from the computer and remove the battery, then waited 10 minutes before inserting battery and plugging in the power cord.
• entered Control Panel > Power Options > System Settings > Choose what power button does > Change settings that are currently unavailable > unchecked Turn on fast startup as a website suggested as a fix for event 41
• searched my OS drive with Agent Ransack to find folders containing the word "boot" in their titles and changed permissions to allow myself permissions to access these folders and sub-folders and files, etc.
• tried system restore but there was only one restore point and it wass too recent to be effective
• made sure Windows was up to date and there were no pending updates
• ran Windows Troubleshooter = problem not found
• ran sfc /scannow in elevated command prompt
• ran DISM.exe /Online /Cleanup-image /Scanhealth
• ran DISM.exe /Online /Cleanup-image /Restorehealth
• ran chkdsk with results saying the disk contains no errors
• updated the BIOS, and entered the BIOS to change the settings to default following an online suggestion that I might need to disable overclocking. I didn't see some of the settings options in the BIOS that were mentioned online which I believe would affect overclocking
  
• tried to scan my computer with AVG Internet Security, but the OS crashed during the scan
• updated the following drivers:
  Realtek PCIe Family Controller 10.32.1206.2018
  Realtek High Definition Audio 6.0.1.8522
  Realtek PCIE CardReader 10.0.17763.29097
  SM Bus Controller 5.12.0.38
• used Eset Online Scanner which revealed the following:
  Detected files: 5
  Cleaned files: 5
  Total scan time 03:43:04
  Scan status: Finished
  C:\Documents and Settings\DAWNA\AppData\Local\AVG Netherlands BV\AVG Driver Updater\Updates\hdd.exe a variant of Win32/Slimware.A potentially unwanted application cleaned by deleting
  
  C:\Documents and Settings\DAWNA\Downloads\avgdriverupdater.exe a variant of Win32/Slimware.A potentially unwanted application cleaned by deleting
  
  C:\Documents and Settings\DAWNA\Downloads\spsetup132.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application cleaned by deleting
  
  C:\Documents and Settings\DAWNA\Pictures\spsetup132.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application cleaned by deleting
  
  C:\Program Files (x86)\AVG Driver Updater\AVG Driver Updater.exe a variant of Win32/UwS.SlimDrivers.A application cleaned by deleting

From Task Viewer:


(70368744177664),(2) event 41


- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2020-08-20T14:35:03.0226670Z

EventRecordID 22960

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DAWNA

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff80350bd5230
BugcheckParameter3 0xffffce80b17ea920
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 132424057098031704
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false


_______________________________________________________________________________


The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log Name: System
Source: Kernel-Power
Logged: 8/26/2020 5:06:34 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DAWNA
OpCode: Info

Details
Friendly View
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 8/26/2020 5:06:34 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DAWNA
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-08-26T09:06:34.6470805Z" />
<EventRecordID>24287</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DAWNA</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff8058a665230</Data>
<Data Name="BugcheckParameter3">0xffffce01d1dea920</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>


Any help fixing this problem would be very appreciated.

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