ELAN WBF Fingerprint Sensor - The device cannot start (Code 10) error

[MadalinMije]

Hello!

After i've got my laptop back from service, I noticed that i cannot use my fingerprint to Sign-In Windows, and only PIN/password is available


I think i tried ALL the possibilities:

1. Uninstall - Restart - Install driver from Asus website

2. Change settings into Services, and then into regedit, on the Biometric Devices class: 53d29ef7-377c-4d14-864b-eb3a85769359

3. Uncheck "Turn on fast startup (recommended) " box into Power Options - System Settings

4. Logout and Sign in with a local account in windows


My system info is:




In device manager under Biometric Devices i have my ELAN WBF Fingerprint Sensor driver installed but the icon has a Warning sign and the message on the Properties sections is looking like that:


"This device cannot start. (Code 10)



{Operation Failed}

The requested operation was unsuccessful."



Also, on Event Viewer i've got this:


Device ACPI\ELAN7001\4&1787cdf4&0 had a problem starting.


Driver Name: oem10.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC0000001


On the Details - Friendly View there are:

-

System

- Provider [ Name] Microsoft-Windows-Kernel-PnP [ Guid] {9c205a39-1250-487d-abd7-e831c6290539}

EventID 411

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated [ SystemTime] 2020-09-08T12:47:07.230190800Z

EventRecordID 834

Correlation

- Execution [ ProcessID] 4 [ ThreadID] 10336

Channel Microsoft-Windows-Kernel-PnP/Configuration

Computer LAPTOP-I9HO5EKQ

- Security [ UserID] S-1-5-18

-

EventData

DeviceInstanceId

ACPI\ELAN7001\4&1787cdf4&0

DriverName

oem10.inf

ClassGuid

{53d29ef7-377c-4d14-864b-eb3a85769359}

ServiceName

WUDFRd

LowerFilters

UpperFilters

Problem

0xa

Status

0xc0000001

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