Windows 10 issues and skype shuts down computer?

F

FenderGuy

I just got a brand-new Acer Spin 5 and the first issues I noticed was when I was playing music, my music would stop playing as if it entered hibernation mode. This has never happened with my past laptops.
I did an upgrade to Windows 10 pro and then I started to experience the shut down, the screen would go black and my keyboard would light up and then turn off. One other time the screen turned it self to 100% brightness and the screen froze and would take about 30 secs to a minute to turn off.


I ended up doing a refresh of Windows 10 and that didn’t solve the problem, I than un-disabled skype after downloading mini tool box and seeing that Skype seem to be coming up around the system errors.



That fixed it for a little bit but now I am still experiencing the same issues as before and I ran mini tool box and again skype seems to the main system error when the computer shuts down


========================= Event log errors: ===============================



Application errors:

==================

Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.

.



Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

]



Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.

.



Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

]



Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.

.



Error: (09/08/2020 01:24:41 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

]



Error: (09/08/2020 07:20:31 AM) (Source: Outlook) (User: )

Description: Failed to determine if the store is in the crawl scope (error=0x80040155).



Error: (09/08/2020 07:20:31 AM) (Source: Outlook) (User: )

Description: Failed to get the Crawl Scope Manager with error=0x80040155.



Error: (09/07/2020 08:40:00 PM) (Source: Outlook) (User: )

Description: Failed to determine if the store is in the crawl scope (error=0x80040150).



Error: (09/07/2020 08:40:00 PM) (Source: Outlook) (User: )

Description: Failed to get the Crawl Scope Manager with error=0x80040150.





System errors:

=============

Error: (09/08/2020 01:25:26 PM) (Source: DCOM) (User:)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 01:13:02 PM) (Source: DCOM) (User: )

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 01:10:32 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 10:37:20 AM on ‎9/‎8/‎2020 was unexpected.



Error: (09/08/2020 09:48:40 AM) (Source: DCOM) (User: LAPTOP)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 09:47:27 AM) (Source: DCOM) (User: LAPTOP)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 09:01:40 AM) (Source: DCOM) (User: LAPTOP)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 09:01:20 AM) (Source: DCOM) (User: LAPTOP-)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 09:01:19 AM) (Source: DCOM) (User: LAPTOP-)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 09:01:19 AM) (Source: DCOM) (User: LAPTOP-)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca



Error: (09/08/2020 08:58:58 AM) (Source: DCOM) (User: LAPTOP-)

Description: Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca





Microsoft Office Sessions:

=========================

Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: CoCreateInstance0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: CoCreateInstance0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: CoCreateInstance0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 01:24:41 PM) (Source: VSS)(User: )

Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.



Error: (09/08/2020 07:20:31 AM) (Source: Outlook)(User: )

Description: 0x80040155



Error: (09/08/2020 07:20:31 AM) (Source: Outlook)(User: )

Description: 0x80040155



Error: (09/07/2020 08:40:00 PM) (Source: Outlook)(User: )

Description: 0x80040150



Error: (09/07/2020 08:40:00 PM) (Source: Outlook)(User: )

Description: 0x80040150





CodeIntegrity Errors:

===================================

Date: 2020-09-08 13:25:05.3980000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Windows signing level requirements.



Date: 2020-09-08 13:25:05.2420000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Windows signing level requirements.



Date: 2020-09-08 13:25:03.4720000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Windows signing level requirements.



Date: 2020-09-08 13:25:03.4590000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Windows signing level requirements.



Date: 2020-09-08 13:11:36.4760000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.



Date: 2020-09-08 13:11:36.4530000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.



Date: 2020-09-08 13:11:36.4250000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.



Date: 2020-09-08 13:11:36.3950000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.



Date: 2020-09-08 13:11:36.3650000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.



Date: 2020-09-08 13:11:36.3350000Z

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVG\Antivirus\aswAMSI.dll that did not meet the Microsoft signing level requirements.





=========================== Installed Programs ============================



Acer Configuration Manager (HKLM-x32\...\{414D554E-4453-454E-0201-000000016258}) (Version: 2.1.16258 - Acer)

Acer Jumpstart (HKLM-x32\...\{E3930B59-5669-4BAB-A329-D56C1427C613}) (Version: 3.3.19180.100 - Acer)

AVG AntiVirus FREE (HKLM-x32\...\AVG Antivirus) (Version: 20.7.3140 - AVG Technologies)

AVG TuneUp (HKLM\...\AVG TuneUp) (Version: 20.1.1997.256 - AVG)

Care Center Service (HKLM\...\{AFB52E98-7597-4484-9202-58F0FD3512ED}) (Version: 4.00.3019 - Acer Incorporated)

DriverSetupUtility (HKLM\...\{2B51C83A-465D-4EA9-9CDC-1ED95ED09AC6}) (Version: 1.00.3026 - Acer Incorporated)

ExpressVPN (HKLM-x32\...\{878F6EB4-73BF-4A1E-9A92-6DDF9EDC8A8B}) (Version: 2.2.19325.10 - Acer)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 85.0.4183.83 - Google LLC)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden

GoTrust ID Plugin 2.0.10.26 (HKLM\...\GoTrust ID Plugin) (Version: 2.0.10.26 - GoTrust ID Inc.)

iCloud Outlook (HKLM\...\{B87F5B14-C118-472C-93C9-05F35D0361DB}) (Version: 11.3.0.59 - Apple Inc.)

Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 26.20.100.7463 - Intel Corporation)

Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 85.0.564.44 - Microsoft Corporation)

Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.135.29 - )

Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.13029.20344 - Microsoft Corporation)

Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 20.134.0705.0008 - Microsoft Corporation)

Microsoft Update Health Tools (HKLM\...\{406C9ADB-1325-4FD0-9D13-C119CFF64E0A}) (Version: 2.65.0.0 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)

Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.13029.20200 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.13029.20200 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.13029.20344 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.13029.20200 - Microsoft Corporation) Hidden

Quick Access Service (HKLM\...\{AB25551C-74EF-4BAB-9989-891517FCF9FF}) (Version: 3.00.3010 - Acer Incorporated)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8862.1 - Realtek Semiconductor Corp.)



========================= Devices: ================================





========================= Memory info: ===================================



Percentage of memory in use: 25%

Total physical RAM: 16172.05 MB

Available physical RAM: 12092.55 MB

Total Virtual: 19116.05 MB

Available Virtual: 15194.07 MB



========================= Partitions: =====================================



1 Drive c: (Acer) (Fixed) (Total:475.83 GB) (Free:405.36 GB) NTFS

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