L
LaraFaboya
In the last 2 days, windows suddenly goes off on my laptop during an activity. It then restarts and while at it, it shows that the laptop will restart at 100% while the figure loads, advises to get more info on https://www.windows.com/stopcode and to give support person this info:
Stop code: SYSTEM SERVICE EXCEPTION
What failed: SPUVCbv x64 sys
This sudden shut downs happened so far during video-related activity such as while joining a zoom meeting or clicking on 'start video' on Flipgrid. I have deleted recent software installment and other advice given in website above but problem persists.
From replies to other questions I saw in the community, I am including the minidump files and my computer specs. Please advise.
www.dropbox.com
link for minidump files
Specs
OS Name Microsoft Windows 10 Pro Education
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STUDY
System Manufacturer LENOVO
System Model 20DAS00100
System Type x64-based PC
System SKU LENOVO_MT_20DA_BU_Think_FM_ThinkPad 11e
Processor Intel(R) Celeron(R) CPU N2920 @ 1.86GHz, 1863 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO N15ET77W (1.37), 23/05/2019
SMBIOS Version 2.7
Embedded Controller Version 1.18
BIOS Mode Legacy
BaseBoard Manufacturer LENOVO
BaseBoard Product Intel powered classmate PC
BaseBoard Version SDK0E50519 PRO
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.423"
User Name Study\Lara and Pelumi
Time Zone W. Central Africa Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.75 GB
Available Physical Memory 1.79 GB
Total Virtual Memory 7.12 GB
Available Virtual Memory 5.01 GB
Page File Space 3.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
P.S. I upgrade from Windows 8 to 10 about 2weeks ago and the system and the system worked well until now.
Continue reading...
Stop code: SYSTEM SERVICE EXCEPTION
What failed: SPUVCbv x64 sys
This sudden shut downs happened so far during video-related activity such as while joining a zoom meeting or clicking on 'start video' on Flipgrid. I have deleted recent software installment and other advice given in website above but problem persists.
From replies to other questions I saw in the community, I am including the minidump files and my computer specs. Please advise.
Dropbox
www.dropbox.com
link for minidump files
Specs
OS Name Microsoft Windows 10 Pro Education
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name STUDY
System Manufacturer LENOVO
System Model 20DAS00100
System Type x64-based PC
System SKU LENOVO_MT_20DA_BU_Think_FM_ThinkPad 11e
Processor Intel(R) Celeron(R) CPU N2920 @ 1.86GHz, 1863 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO N15ET77W (1.37), 23/05/2019
SMBIOS Version 2.7
Embedded Controller Version 1.18
BIOS Mode Legacy
BaseBoard Manufacturer LENOVO
BaseBoard Product Intel powered classmate PC
BaseBoard Version SDK0E50519 PRO
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.423"
User Name Study\Lara and Pelumi
Time Zone W. Central Africa Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.75 GB
Available Physical Memory 1.79 GB
Total Virtual Memory 7.12 GB
Available Virtual Memory 5.01 GB
Page File Space 3.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
P.S. I upgrade from Windows 8 to 10 about 2weeks ago and the system and the system worked well until now.
Continue reading...