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rocket_xm
Good Morning!
After an automatic Windows Update on Monday, Tuesday I got a “Kernal Mode Heap Corruption” BSOD. An Independent Advisor in this forum took a look at my minidumpof the crash and said it was my Avast driver and that I should update Avast. I took the measures he advised and it seemed to solve the issue, however, yesterday I suffered two more BSODs in half an hour. First a “kernel security check failure” BSOD and then a “System_threat_exception_not_handled” BSOD. At the Blue Screen moments there was just MSWord open and I was navigating the web on Firefox.
I downloaded WinDbg Preview and took a look at the minidump files from the second and third BSODa, and from what I can tell they had nothing to do with the Avast driver indicated in the first BSOD this week. Though I must confess that I am very out of my depth here. I tried yesterday morning to reply to the same Advisor, but I had already marked the query as "answered", so the case may be closed, or he may be out of the office. In any event he has not responded and I am worried about the problem getting worse and losing valuable data. Could someone look at my dump files and help guide me to a solution.
Here is a zip of my minidump files.
I have a HP ENVY Phoenix H9 PC (model H9 1350)
3 years ago I upgrade the graphics car to a NVIDIA GeForce GTX 1060 6GB
I am running 64 bit Windows 10 home
Thank you in advance for any help or insight you might be able to provide.
Andrew
Continue reading...
After an automatic Windows Update on Monday, Tuesday I got a “Kernal Mode Heap Corruption” BSOD. An Independent Advisor in this forum took a look at my minidumpof the crash and said it was my Avast driver and that I should update Avast. I took the measures he advised and it seemed to solve the issue, however, yesterday I suffered two more BSODs in half an hour. First a “kernel security check failure” BSOD and then a “System_threat_exception_not_handled” BSOD. At the Blue Screen moments there was just MSWord open and I was navigating the web on Firefox.
I downloaded WinDbg Preview and took a look at the minidump files from the second and third BSODa, and from what I can tell they had nothing to do with the Avast driver indicated in the first BSOD this week. Though I must confess that I am very out of my depth here. I tried yesterday morning to reply to the same Advisor, but I had already marked the query as "answered", so the case may be closed, or he may be out of the office. In any event he has not responded and I am worried about the problem getting worse and losing valuable data. Could someone look at my dump files and help guide me to a solution.
Here is a zip of my minidump files.
I have a HP ENVY Phoenix H9 PC (model H9 1350)
3 years ago I upgrade the graphics car to a NVIDIA GeForce GTX 1060 6GB
I am running 64 bit Windows 10 home
Thank you in advance for any help or insight you might be able to provide.
Andrew
Continue reading...