Surface Pro 7 / Microsoft Teams crash when using video

[amakw]

Have had problems for months with system crashing and freezing when using video. last couple of updates have reduced the problem to occurring primarily with Microsoft Teams. A new display link driver installed a few days ago increased the time before a crash, but still crashing when using Video in teams. A new error generated this time (first error) along with the same error have been getting for months (2nd error below). I've already performed several troubleshooting steps, which did help narrow down when the problem occurs. (ex: no longer crashing when using camera with Zoom call). Any suggestions or tips would be appreciated.


Description

Faulting Application Path: C:\Windows\System32\WerFault.exe

Creation Time: 9/18/2020 9:23:41 AM

Problem: Hardware error

Status: Report sent



Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe40e8e6d1010

Parameter 2: fffff8048dab2b60

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19041

Service Pack: 0_0

Product: 256_1



Extra information about the problem

Bucket ID: LKD_0x117_Tdr:9_IMAGE_igdkmdn64.sys_GEN11LP_0_0x117 (18446744073709551615)



_____________________________

Description

Faulting Application Path: C:\Windows\System32\WerFault.exe

Creation Time: 9/18/2020 9:23:39 AM

Problem: Hardware error

Status: Report sent



Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffe40e8d2c1010

Parameter 2: fffff8048dab2b60

Parameter 3: 0

Parameter 4: 1cd8

OS version: 10_0_19041

Service Pack: 0_0

Product: 256_1



Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmdn64.sys_GEN11LP_MEDIA_RINGHANG (18446744073709551615)

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