C
computer.crazy
four days ago my husband had an update and after installing it restarted with an outlook sign in, well he couldn't remember his password and every time we tried to reset it would say we didn't give enough information to be given that information. I couldn't get in through safe mode so I bought a recover password tool. That allowed me to sign into the computer but didn't allow me to reset the admin password. So I decided to do a factory reset of my husband's computer, that is when my problem began. Here is what the computer said when booted before I put in the installation usb.
what happed when I did system diag.
I ended up getting a windows 10 media installation program and put it on a usb drive to install I am going to enter screen shots of some of the things I have done and the results,
here is the next screen
first I did tried the install without doing anything but clicking on the partition and hitting next and it failed then I did what I found recommended, I had done the delete partitions, refresh format the primary partition and hit next.
here is the result
so I looked at how to install in a different way
but first I went into bios to make sure I was booting up with right, here is my bios windows
I made sure that the boot from usb was enabled, install still failed I went into boot option and changed boot order to usb and install failed.
I next went into dos and did a disk check to figure out if the hard drive was ok, here are the results
because I don't know if this is what the hard disk is suppose to look like can you browse it and make sure it looks right, so then I checked the disk part
I don't know if this is what the disk partitions are suppose to look like or what I am supposed to do to make the partition ready for installing the new windows
Sorry for all the pictures but it is easier to show through pictures than try to explain in my very limited tech knowledge.
I am pretty much stumped on what to do next or even know what to do to get hubby's laptop up and running again. Any ideas other than get a professional or buy a new one.
Continue reading...
what happed when I did system diag.
I ended up getting a windows 10 media installation program and put it on a usb drive to install I am going to enter screen shots of some of the things I have done and the results, here is the next screen
first I did tried the install without doing anything but clicking on the partition and hitting next and it failed then I did what I found recommended, I had done the delete partitions, refresh format the primary partition and hit next.
here is the result
so I looked at how to install in a different way
but first I went into bios to make sure I was booting up with right, here is my bios windows
I made sure that the boot from usb was enabled, install still failed I went into boot option and changed boot order to usb and install failed.
I next went into dos and did a disk check to figure out if the hard drive was ok, here are the results
because I don't know if this is what the hard disk is suppose to look like can you browse it and make sure it looks right, so then I checked the disk part
I don't know if this is what the disk partitions are suppose to look like or what I am supposed to do to make the partition ready for installing the new windowsSorry for all the pictures but it is easier to show through pictures than try to explain in my very limited tech knowledge.
I am pretty much stumped on what to do next or even know what to do to get hubby's laptop up and running again. Any ideas other than get a professional or buy a new one.
Continue reading...