How to fix Snip & Sketch not working after Windows 2004 Feature Update

[SteveCRF]

Hi all,


* We recently made Windows Feature Update 2004 available to our users (we are a small NGO)

* Since then we have had a few users report Snip & Sketch no longer works

* I have tried this on my own PC on site here. I get the same issue

* Namely all that happens is a yellow line appears all the way around the side of the screen for a few seconds, and then disappears

* To try to build a case, I have taken an old PC from stock that hasn't had the 2004 update

* Snip and Sketch works on that PC

* If I then apply the 2004 update to that PC, Snip and Sketch no longer works

* However 2 other updates were applied at the same time as the 2004 update

* Hence I rolled back the 2004 update to the previous version of Windows

* Snip and Sketch works again on that PC

* If I then roll forward the 2004 update, Snip and Sketch again stops working

* Hence I currently have a reasonable level of confidence that the issue is related to the 2004 update


Further:


* I have looked online for a fix

* I see previous issues with Snip and Sketch have been suggested as related to "Notifications and Actions" in Windows Settings

* Specifically that Snip and Sketch should be set to "On" in a list of apps under the heading, "Get notifications from these senders"

* However I don't see Snip and Sketch in that list of apps





* Hence can anyone help please by advising:


a) Are there any fixes or workarounds for this issue without having to roll back the 2004 feature update across our user base?

b) If there isn't a fix currently, is there any sort of way to request one from Microsoft?


Any help is much appreciated.


Regards,

Steve

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