Windows Security Took Control of My Computer. How do I get my computer back?

M

MichaelDentey

I have been using Webroot Secure Anywhere for years now without any issues. Webroot doesn't slow down my computer and I had no intention of switching to Windows Security. About 3 weeks to a month ago, I noticed my Webroot icon missing; and upon further investigation, I discovered that Windows Security has conducted a "coupe d'etat" on my laptop, installed itself as my security provider, all without my knowledge. With this new Windows Security, my computer has become deadly slow. When I start my computer in the morning, it takes forever to boot up; and when it finally boots up, that's when it had to install updates.... I didn't have any of these issues until Windows Security forcibly took over and turned my world upside down.

I am a school teacher using my laptop everyday for my online classes, due to covid-19. When I had webroot, I never experienced connection, lagging, distorted images and audio. Since Windows Security took over, that's what I have to deal with everyday. Some mornings, the interference is so bad I couldn't hold my classes; it's like someone juts siezes my mouse and keyboard and I couldn't do anything until the person finishes whatever he/she is doing, which sometimes could take 5, 10, even 15 minutes! I have set up the update schedule on my computer not to include the times that I'm teaching; yet, Windows Security has to update every morning as soon as I start my online conference to start teaching.

I tried to re-install my Web Root which I recently renewed for 2 more years and have over 21 months of protection left; but Windows Security is preventing the installation of webroot. I tried to select a Security provider of my choice from Settings, Windows wouldn't let me.

I don't want Windows Security; it's been a nightmare for me and making my work very unpleasant. If anyone knows how I can get my laptop back to using my webroot and getting rid of windows security, I'll appreciate it a great deal. Thanks.

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