R
RiSii
Hi. I've been having the problem for the last 3 months. If I step away from my computer overnight, it will lock up; have to hard restart. If I step away for a period of time, the computer responds, but I can't connect from a browser (firefox or edge/chromium). However, If I ping or tracert from powershell, I can connect to websites (using the url or ip address). The only thing that fixes it is to restart the PC.
I come here now because today I was watching a video. when the video finished, I stopped it and attempted to do something else online. it wouldn't load. I went back to the video, it wouldn't load. So, the parameter of idleness isn't consistent anymore...
I've completed the following troubleshooting over the past few months (in no particular order):
0. Run the windows network troubleshooter (recognizes a problem but doesn't know what it is or how to fix it).
1.
ipconfig /release
ipconfig /flushdns
ipconfig /renew
2.
I've run these scripts in order, checking for internet between, in an attempt to "reset" the internet; each step was run and checked and didn't resove the issue, until the computer was restarted:
netsh winsock reset catalog
netsh int ip reset reset.log
netsh advfirewall reset
ipconfig /flushdns
ipconfig /registerdns
route /f
3. uninstalled and reinstalled the networking card (ethernet) driver
4. setup static dns servers (now removed)
5. Turned off Hibernate (still off)
6. Set the pagefile to clear on exit
7. turned off the Windows Firewall (turned back on after unresolved)
8. Turned off Malwarebytes
9. Added exceptions for certain programs to Malwarebytes
10. searched for updates to network card (none)
11. tried updating device settings (no change and reset)
Sysinfo:
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ************
System Manufacturer Dell Inc.
System Model Inspiron 660s
System Type x64-based PC
System SKU Inspiron 660
Processor Intel(R) Core(TM) i5-3330S CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A13, 5/23/2018
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0478VN
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name *************\***********
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 3.11 GB
Total Virtual Memory 8.90 GB
Available Virtual Memory 2.71 GB
Page File Space 1.03 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Continue reading...
I come here now because today I was watching a video. when the video finished, I stopped it and attempted to do something else online. it wouldn't load. I went back to the video, it wouldn't load. So, the parameter of idleness isn't consistent anymore...
I've completed the following troubleshooting over the past few months (in no particular order):
0. Run the windows network troubleshooter (recognizes a problem but doesn't know what it is or how to fix it).
1.
ipconfig /release
ipconfig /flushdns
ipconfig /renew
2.
I've run these scripts in order, checking for internet between, in an attempt to "reset" the internet; each step was run and checked and didn't resove the issue, until the computer was restarted:
netsh winsock reset catalog
netsh int ip reset reset.log
netsh advfirewall reset
ipconfig /flushdns
ipconfig /registerdns
route /f
3. uninstalled and reinstalled the networking card (ethernet) driver
4. setup static dns servers (now removed)
5. Turned off Hibernate (still off)
6. Set the pagefile to clear on exit
7. turned off the Windows Firewall (turned back on after unresolved)
8. Turned off Malwarebytes
9. Added exceptions for certain programs to Malwarebytes
10. searched for updates to network card (none)
11. tried updating device settings (no change and reset)
Sysinfo:
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ************
System Manufacturer Dell Inc.
System Model Inspiron 660s
System Type x64-based PC
System SKU Inspiron 660
Processor Intel(R) Core(TM) i5-3330S CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A13, 5/23/2018
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0478VN
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name *************\***********
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 3.11 GB
Total Virtual Memory 8.90 GB
Available Virtual Memory 2.71 GB
Page File Space 1.03 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Continue reading...