Wi-fi and internet working, but cannot ping router

E

EmZee_Kindle

Windows 10, Verizon FIOS router (3-4 years old).

I can easily connect to the internet via wireless - however I have never successfully connected to our printer, which is in another room, connected to the router via ethernet, and has a static IP address.

I finally got fed up with it and tried troubleshooting it, and realized that I cannot even ping the router from the command line.

ping 192.168.1.1 simply returns "Request timed out."

ipconfig returns that as the default gateway address; The IPv4 address returns 192.168.1.6.

Pinging websites works e.g. "ping www.google.com".

Our network is set up as private (vs public).

I did some searching and it sounds like this might be a firewall issue on this computer. I tried updating Windows Defender Firewall to allow outbound connections to IP addresses, with a scope of 192.168.1.1 through 192.168.1.255 for local and any IP address for remote. Similarly for inbound connections. Scope for both is set to domain and private. I still cannot connect or ping the router.

We tried pinging the router (and the printer) via another computer which is also wireless and that one succeeded, which provides further support that it's something on this specific laptop.

I looked at the discussion here, which sounds very similar, but found no "network reset" option.

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