Windows Update; Unable to install HP Laserjet Printer M28-M31 Update, installation problem : error 0x800f020b

D

D RRAO

My Operating system is Windows 10. I am using HP laser jet Printer M28-M31 connected to my Sony PC Laptop. During routine updates checking through settings>update & Security, the following message is displayed


Error encountered:


A current driver on your PC may be better than the driver we are trying to install. We will keep trying to install.


Hewett Packard USB 6/1/2018- 46.2.2631.18152

Status Download error-0x800f020b


Status pending install




With the above message popping up in the windows 10 update screen, the HP printer update of 2018 is not installing the update and shows installation pending


I discussed with the Staples store where I purchased the printer and the technical manager is unable to resolve this issue. Do not know the reason why the installation is not taking place and shows installation error. Obviously the update was downloaded, but it shows installation pending


Grateful if anyone could assist to resolve this problem


Tks


DR Rao

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