Recent Windows 10 Update Created Issue with HP Officejet Pro 6830 Printer Assist software - "DRIVER ERROR The scan driver is unable to communicate wit

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sampap06

On 10/15/2020 an automatic Windows 10 Update occurred to my PC. On 10/16/2020 when using the HP Printer Assist software for my HP Officejet Pro 6830 Printer to open the scan dialog I received the following message "Unable to Communicate with the Scanner." Next, I received the following error message when using the HP Scan Doctor 5.4.1to troubleshoot the issue "DRIVER ERROR The scan driver is unable to communicate with the product." Per HP troubleshooting instructions, I unplugged the printer and powered the printer back up and then restarted the PC (I performed this 2X and this did not resolve the issue). I then uninstalled the HP Officejet Pro 6830 software and did a new software install via the HP Scan Doctor 5.4.1. Upon doing so the the HP Printer Assist software opened and allowed me to perform a scan successfully. A couple of hours later I went back to the HP Printer Assist software to perform another scan and once again received the following error message "DRIVER ERROR The scan driver is unable to communicate with the product."



Following up...I discovered that when I unplugged the HP Officejet Pro 6830 Printer and powered it back on and then restarted the PC upon checking in the Windows 10 Device Manager when right clicking on "Printers" the HP Officejet Pro 6830 Printer icon is displayed and in the General Tab the following is displayed "Device Status This device is working properly". Then when I open the HP Printer Assist software and click on the scanner icon to open the scanner dialog I again receive the error message "Unable to Communicate with the Scanner." Then when returning to the Windows 10 Device Manager when right clicking on "printers" the HP Officejet Pro 6830 Printer icon is no longer displayed
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Note that the apparent DRIVER ERROR issue of being unable to communicate with the HP Officejet Pro 6830 Printer is specific to the HP Printer Assist portion of the HP Officejet Pro 6830 Printer software as I am able to print Microsoft Word documents from my PC as well as being able to scan documents but by only doing so manually using the display menu on the HP Officejet Pro 6830 Printer.

On October 16th, I also posted the issue on the HP Community Forum website but to date haven't received any replies to my posting. Also, since the printer is out of warranty, a tech support call or chat is not an option in attempting to resolve the issue.


I would appreciate your assistance in resolving this issue. Thank you.

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