R
RBecker_425
Need help rolling back update (KB4578968, 10/15/2020), or perhaps a security KB pushed on/near same date, that I believe is responsible for new inability (starting on/about 10/15) to access any installed printer. Applications (e.g., Word, Firefox) report "No Printers Installed".
The printers themselves remain listed at the Settings...Devices...Printers & Scanners... window; however, attempts to access them directly generate diagnostics like "Error Opening Printer...Windows cannot connect to the printer...The local print spooler service is not running. Please restart the spooler or restart the machine." I've tried the maneuvers recommended in the diagnostics, via the services app and machine restarts, , without success.
The Win10 "recovery" process was not available (!!!?) on 10/24: "This option is no longer available because your PC was updated more than 10 days ago."
I found web lore describing how to list and uninstall KB updates individually via the command line resources wmic and wusa (see Windows 10 update KB4567523 outs to fix print problem for version 2004 • Pureinfotech). The wmic command displayed the 10/15 update push for KB4578968, as well as two security patches. I used wusa to uninstall KB4578968, with the following result shown via wmic:
Description FixComments HotFixID InstallDate InstalledBy InstalledOn Name ServicePackInEffect Status
Update KB4576478 RobertBecker-PC\Robert Becker 10/25/2020
Update KB4559309 NT AUTHORITY\SYSTEM 7/12/2020
Security Update KB4560366 NT AUTHORITY\SYSTEM 7/2/2020
Security Update KB4561600 NT AUTHORITY\SYSTEM 7/2/2020
Security Update KB4566785 NT AUTHORITY\SYSTEM 7/15/2020
Security Update KB4570334 NT AUTHORITY\SYSTEM 8/12/2020
Security Update KB4577266 NT AUTHORITY\SYSTEM 9/9/2020
Security Update KB4580325 NT AUTHORITY\SYSTEM 10/14/2020
Security Update KB4579311 NT AUTHORITY\SYSTEM 10/15/2020
So... KB4578968 apparently is gone, and is replaced by a new HotFixID item KB4576478. I restarted the laptop, but no joy -- apps still report "No Printers Installed" and direct access to printers fails as quoted above.
Before I move on to uninstalling the 10/14 and 10/15 Security Updates, can anyone advise about best path for restoring my Win10 system to its status before 10/14? I'm reluctant about resorting to a complete Win10 reinstall -- 1) should not be necessary, and 2) lotsa work.
Thanks!
Continue reading...
The printers themselves remain listed at the Settings...Devices...Printers & Scanners... window; however, attempts to access them directly generate diagnostics like "Error Opening Printer...Windows cannot connect to the printer...The local print spooler service is not running. Please restart the spooler or restart the machine." I've tried the maneuvers recommended in the diagnostics, via the services app and machine restarts, , without success.
The Win10 "recovery" process was not available (!!!?) on 10/24: "This option is no longer available because your PC was updated more than 10 days ago."
I found web lore describing how to list and uninstall KB updates individually via the command line resources wmic and wusa (see Windows 10 update KB4567523 outs to fix print problem for version 2004 • Pureinfotech). The wmic command displayed the 10/15 update push for KB4578968, as well as two security patches. I used wusa to uninstall KB4578968, with the following result shown via wmic:
Description FixComments HotFixID InstallDate InstalledBy InstalledOn Name ServicePackInEffect Status
Update KB4576478 RobertBecker-PC\Robert Becker 10/25/2020
Update KB4559309 NT AUTHORITY\SYSTEM 7/12/2020
Security Update KB4560366 NT AUTHORITY\SYSTEM 7/2/2020
Security Update KB4561600 NT AUTHORITY\SYSTEM 7/2/2020
Security Update KB4566785 NT AUTHORITY\SYSTEM 7/15/2020
Security Update KB4570334 NT AUTHORITY\SYSTEM 8/12/2020
Security Update KB4577266 NT AUTHORITY\SYSTEM 9/9/2020
Security Update KB4580325 NT AUTHORITY\SYSTEM 10/14/2020
Security Update KB4579311 NT AUTHORITY\SYSTEM 10/15/2020
So... KB4578968 apparently is gone, and is replaced by a new HotFixID item KB4576478. I restarted the laptop, but no joy -- apps still report "No Printers Installed" and direct access to printers fails as quoted above.
Before I move on to uninstalling the 10/14 and 10/15 Security Updates, can anyone advise about best path for restoring my Win10 system to its status before 10/14? I'm reluctant about resorting to a complete Win10 reinstall -- 1) should not be necessary, and 2) lotsa work.
Thanks!
Continue reading...