L2TP VPN will not authenticate/communicate

C

ChristianTSI

I have a client using a VPN we established through a Unifi Security Gateway. This client is no longer able to connect to our VPN. I have checked that all the settings are correct as far as log in creds and the PSK. I have tried enabling MS CHAP v2 and it was already enabled. I have tried uninstalling and reinstalling network adapters in Device Manager. I have tried to manually recreate the VPN in Windows. I have tried about every suggestion I can find online for the last 4 hours.


The most valuable point of data I got from my troubleshooting is that when I manually change the VPN configuration to not include the username and password, and uncheck "remember me", and then try to connect, I can't even get the authentication window to pop up. After enough time, I get the error "l2tp connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer."


Is there something I'm missing here?

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