FTP Client not connecting from Windows 7

[KC1_226]

I've a windows 7 machine, in which none of the FTP clients are connecting (Error: Timeout detected. ). I have done the following troubleshooting steps but still unable to connect.

• Checked the "Application layer services" is services. - Running
• Checked internet options & added passive ftp.
• Mapped the FTP as a folder to the system.
• Added FTP as an exception in the windows firewall.
• Checked the FTP Reg keys, replaced them with the working system.
• Tried with chrome, internet explorer & as windows folders.
• Checked with 3rd party FTP WINSCP/FileZilla to access the data.
• Hardware Firewall has exception set for port 21.
• Disabled internet from LAN network & tried with mobile hotspot.

Log from Winscp:


. 2020-10-27 15:37:38.753 Session name: *** Email address is removed for privacy *** (Ad-Hoc site)

. 2020-10-27 15:37:38.753 Host name: XX.XX.XX.XX (Port: 21)

. 2020-10-27 15:37:38.753 User name: user (Password: Yes, Key file: No, Passphrase: No)

. 2020-10-27 15:37:38.753 Transfer Protocol: FTP

. 2020-10-27 15:37:38.753 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec

. 2020-10-27 15:37:38.753 Disable Nagle: No

. 2020-10-27 15:37:38.753 Proxy: None

. 2020-10-27 15:37:38.753 Send buffer: 262144

. 2020-10-27 15:37:38.753 UTF: Auto

. 2020-10-27 15:37:38.753 FTPS: None [Client certificate: No]

. 2020-10-27 15:37:38.753 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto

. 2020-10-27 15:37:38.753 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes

. 2020-10-27 15:37:38.753 Cache directory changes: Yes, Permanent: Yes

. 2020-10-27 15:37:38.753 Recycle bin: Delete to: No, Overwritten to: No, Bin path:

. 2020-10-27 15:37:38.753 Timezone offset: 0h 0m

. 2020-10-27 15:37:38.753 --------------------------------------------------------------------------

. 2020-10-27 15:37:38.787 Connecting to XX.XX.XX.XX ...

. 2020-10-27 15:37:53.958 Timeout detected. (control connection)

. 2020-10-27 15:37:53.958 Connection failed.

* 2020-10-27 15:37:53.978 (EFatal) Connection failed.

* 2020-10-27 15:37:53.978 Timeout detected. (control connection)

* 2020-10-27 15:37:53.978 Connection failed.


Kindly suggest if there any other way to solve this issue.



Regards

KC

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