windows update - why version 2004 not ready for my device?

[Steve Richter]

when I run windows update I get message "windows 10 May 2020 update is on its way ..." The message always says it it not yet ready for my device. How do I find out what the holdup is?


Windows update says this laptop is up to date.


Windows system information:

system model: HP ENVY x360 Convertible

OS Name: Microsoft Windows 10 Home

Version: 10.0.18362 Build 18362

BIOS: Insyde F.41, 8/10/2017

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