A
AustinHaag
Hello,
I've recently upgraded my CPU from an i3-8100k to an i7-9700k and ever since my computer occasionally turns itself off. This happens especially during Zoom calls, around 5 minutes into the call. So far I have tried:
- Uninstalling and reinstalling Zoom
- Updating the drivers on my GPU and CPU (device manager says the CPU is up to date)
- Uninstalling an AMD program that appeared in the 'source' field of the Reliability Monitor (I have no AMD hardware so I don't know why I even had that installed).
- Installing ShellExView and disabling all non-windows Context Menus, the only three context menus were three different NVIDIA Shell Extensions.
The only lead I have right now is that after the crash there are several dozen entries of Windows Explorer:
=======================================================================
When I look at the details of each entry they each say the following:
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 10.0.19041.546
Application Timestamp: 89ce2e55
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.19041.546
Fault Module Timestamp: 43cbc11d
Exception Offset: 000000000007287e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3e36
Additional Information 2: 3e366468f671ec40ae3574fd2792278e
Additional Information 3: e428
Additional Information 4: e4288553e612cc245fe4d665ff83d5ab
Extra information about the problem
Bucket ID: 6995d181aaa7e727827b594d612b9293 (1331756303695712915)
=======================================================================
I don't know whether it is actually the Windows Explorer at fault here or some other process happening in the background.
The last fix I've tried was disabling all three of those NVIDIA shell extensions, and that was because I was reading a troubleshooting guide that was pertaining to the ucrtbase.dll being the fault module.
Any help would be much appreciated,
Thanks
Continue reading...
I've recently upgraded my CPU from an i3-8100k to an i7-9700k and ever since my computer occasionally turns itself off. This happens especially during Zoom calls, around 5 minutes into the call. So far I have tried:
- Uninstalling and reinstalling Zoom
- Updating the drivers on my GPU and CPU (device manager says the CPU is up to date)
- Uninstalling an AMD program that appeared in the 'source' field of the Reliability Monitor (I have no AMD hardware so I don't know why I even had that installed).
- Installing ShellExView and disabling all non-windows Context Menus, the only three context menus were three different NVIDIA Shell Extensions.
The only lead I have right now is that after the crash there are several dozen entries of Windows Explorer:
=======================================================================
When I look at the details of each entry they each say the following:
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 10.0.19041.546
Application Timestamp: 89ce2e55
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.19041.546
Fault Module Timestamp: 43cbc11d
Exception Offset: 000000000007287e
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 3e36
Additional Information 2: 3e366468f671ec40ae3574fd2792278e
Additional Information 3: e428
Additional Information 4: e4288553e612cc245fe4d665ff83d5ab
Extra information about the problem
Bucket ID: 6995d181aaa7e727827b594d612b9293 (1331756303695712915)
=======================================================================
I don't know whether it is actually the Windows Explorer at fault here or some other process happening in the background.
The last fix I've tried was disabling all three of those NVIDIA shell extensions, and that was because I was reading a troubleshooting guide that was pertaining to the ucrtbase.dll being the fault module.
Any help would be much appreciated,
Thanks
Continue reading...