Lost user accounts on Windows 10 after disconnecting from work account

T

Tanya_PM

Hello


I was following the directions in this post to fix a sync issue



I go to disconnect from the work account and it tells me I have to enter alternate account info (see screenshot below)

'to make sure that you can sign in to this PC after disconnecting from the organization, enter the sign-in info for a local administrator account. This can be a Microsoft Account or a local account. If you don't have one you'll need to create one'

I tried my own account, which is an administrator account, but that did not work.

So then I created a 'local administrator account' per these directions. Step 1 was to create a local user account and then step 2 was to make it an administrator account.


I did that, 13f0716c-0a31-483d-b6e9-f036e4644774?upload=true.png

Now with the local administrator account created, I repeat the above instructions and disconnect from the work drive. Then I restart the computer per the original instructions here


Now when I login the only option for login is the new local administrator account. Furthermore, all of my old accounts (including my own) are gone. I cannot find any trace of them. I want to get back to my old account at the very least, which was an administrator account. Any ideas?

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