W
wkorzi
Hello,
Twice within the past week when I go to wake my computer from sleep mode (I usually wake the pc with the power button on the case), my mouse and keyboard are unresponsive. The mouse will have its rgb on and the keyboard will not but has a light on for num lock. Unplugging the USB and putting them back do not make them work and I am forced to hold down the power button to shut down and turn on again.
I have made sure that all my drivers are updated and I have changed USB power settings in device management. Windows as well as Logitech G HUB are up to date. I am suspicious of my motherboard but do not know where to go next. Any advice?
Thanks,
Will
MB: ASUS Prime H470M-Plus
USB:
*Logitech G502 Hero Mouse and Logitech G213 Prodigy Keyboard in USB 2.0 slots (back)
Focusrite Scarlett 2i2 in USB 3.0 (back)
Storage drive in USB 3.0 (front)
iLok License Key in USB 3.0 (front)
Device name DESKTOP-PB8N3HB
Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB
Device ID 4BBFBABC-772F-42E5-B57B-41365739B90B
Product ID 00326-00840-99604-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 20H2
Installed on 11/12/2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0
BIOS Version/Date American Megatrends Inc. 0602, 4/3/2020
SMBIOS Version 3.2
BIOS Mode UEFI
Continue reading...
Twice within the past week when I go to wake my computer from sleep mode (I usually wake the pc with the power button on the case), my mouse and keyboard are unresponsive. The mouse will have its rgb on and the keyboard will not but has a light on for num lock. Unplugging the USB and putting them back do not make them work and I am forced to hold down the power button to shut down and turn on again.
I have made sure that all my drivers are updated and I have changed USB power settings in device management. Windows as well as Logitech G HUB are up to date. I am suspicious of my motherboard but do not know where to go next. Any advice?
Thanks,
Will
MB: ASUS Prime H470M-Plus
USB:
*Logitech G502 Hero Mouse and Logitech G213 Prodigy Keyboard in USB 2.0 slots (back)
Focusrite Scarlett 2i2 in USB 3.0 (back)
Storage drive in USB 3.0 (front)
iLok License Key in USB 3.0 (front)
Device name DESKTOP-PB8N3HB
Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB
Device ID 4BBFBABC-772F-42E5-B57B-41365739B90B
Product ID 00326-00840-99604-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 20H2
Installed on 11/12/2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0
BIOS Version/Date American Megatrends Inc. 0602, 4/3/2020
SMBIOS Version 3.2
BIOS Mode UEFI
Continue reading...