How to set-up a PIN with Windows Hello PIN if I had to re-download the Autheticator in my phone?

  • Thread starter Jorge G. Holzer Bilbao
  • Start date
J

Jorge G. Holzer Bilbao

Dear Microsoft Team,


I have the following problem setting up my computer PIN. I downloaded the Authenticator app into my phone and then add my account to the app by scanning the QR code, as indicated.


However, when I tried to set-up the pin using the one-time codes generated by the app, the system would not take them (I would get a message indicating the code was incorrect). Thus, I deleted the app from my phone and downloaded it again.


Unfortunately, when I then try to add my account again, I could not find the QR code since the system assumed the original app was already set up and active.


My question is the following: How can I recover the QR code associated with my account in order to be able to add the account to the (re-downloaded) Authenticator app in my phone?


I would really appreciate your assistance on this matter. Thank you.


Sincerely,

Jorge H.

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