Laptop stuck in automatic recovery loop with bitlocker encrypted drives

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Duncan P.

Hi there,


I have an Acer laptop running Windows 10 Pro that is stuck in a boot loop. It goes like this:

  • Start laptop and see Acer logo
  • Screen goes black and Acer logo again with "Preparing Automatic Repair
  • Goes through "Diagnosing system"(or something to that effect) and "Attempting repairs"
  • Then blue screen with "Automatic Repair couldn't repair your PC" with the shutdown or advanced options available
  • And so on


I have tried booting into safe mode, I get as far as to select 4) for safe mode and then the above process starts again.


I have tried running chkdsk /r and sfc /scannow but they do not run as the drives are encrypted.


I thought I was successful in unlocking the drives with 'manage-bde -unlock' and using the recovery key, after which it says the drive was unlocked but I am still unable to run the above commands. Furthermore, after unlocking the drive I tried to see if I could access the files by navi gating to the directories and I even tried running notepad from cmd but when I view 'This PC' I only see the data drive (there are two drives, one for OS and one for data), the recovery partition, and the boot partition.


After much frustration, I thought I will just reset the laptop as no data should be lost as it is all saved in OneDrive but when I choose to do so through the advanced options, if I choose to keep files or removed everything, I get the "There was a problem resetting your PC".


Removing the boot drive could prove problematic because it is an NVMe drive and I don't think I have the means to wipe it like that. Although I could make a plan if that is my only option.


Any help would be appreciated.

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