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Enrico Sandri Xgroup
Greetings, one customer has BSOD when shutting down pc on a new laptop.
The system is a DELL Precision 7540, we added 2 DDR and a M2 NVME.
Few weeks after having the laptop the customer received BSOD when shutting down:
25/8/20 SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
27/8/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ntoskrnl.exe
We immediately try to remove the new-added ram modules, lavingo only the soldered ram but it still produce BSOD.
27/11/20 DRIVER_IRQ_NOT_LESS_OR_EQUAL ntoskrnl.exe snpnio.sys
28/11/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ndis.sys ntoskrnl.exe
29/11/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ndis.sys ntoskrnl.exe verifierext.sys
Today we activated the Driver Verifier as listed here:
The result was a BSOD: DRIVER_VERIFIER_DETECTED_VIOLATION on:
dpmconv.sys
ntoskrnl.exe
Wdf01000.sys
I already tried Nirsoft BlueScreenView I found the files who are creating problems, but I still have no idea how to solve. Laptop is upgraded to the lastest Win10 12H2 64bit. I've the reent dump files and the system info but need help.
Kind Regards
Enrico Sandri
Continue reading...
The system is a DELL Precision 7540, we added 2 DDR and a M2 NVME.
Few weeks after having the laptop the customer received BSOD when shutting down:
25/8/20 SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
27/8/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ntoskrnl.exe
We immediately try to remove the new-added ram modules, lavingo only the soldered ram but it still produce BSOD.
27/11/20 DRIVER_IRQ_NOT_LESS_OR_EQUAL ntoskrnl.exe snpnio.sys
28/11/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ndis.sys ntoskrnl.exe
29/11/20 SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ndis.sys ntoskrnl.exe verifierext.sys
Today we activated the Driver Verifier as listed here:
Driver Verifier-- tracking down a mis-behaving driver.
Technical Level : Intermediate Summary Driver verifier is a utility built into the OS (Vista, WIN 7, Win 8, and win 10) that will often find the driver/drivers that are the underlying cause of
answers.microsoft.com
The result was a BSOD: DRIVER_VERIFIER_DETECTED_VIOLATION on:
dpmconv.sys
ntoskrnl.exe
Wdf01000.sys
I already tried Nirsoft BlueScreenView I found the files who are creating problems, but I still have no idea how to solve. Laptop is upgraded to the lastest Win10 12H2 64bit. I've the reent dump files and the system info but need help.
Kind Regards
Enrico Sandri
Continue reading...