Cannot download a backup cop of Windows 7 with my key code

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Tried to download a new copy of Windows 7 because I have lost the disk. I got this message.

We encountered a problem with your request. Please visit Microsoft Support Contact Us page for assistance. Refer to Message Code 715-123130 and Transaction ID 1412c352-1a09-46f2-ba33-8c35d48744ca.

The support page was useless and I finally spoke to someone who told me to post a question here.

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