Windows doesn't detect graphics card

  • Thread starter Στέλιος Δασκαλάκης
  • Start date
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Στέλιος Δασκαλάκης

FIRST APPEARANCE: I was using my PC when all out of sudden my screen gone black and the only thing I could do was press the case restart button. As windows were booting up, the loading animation froze. Windows couldn't boot up.


A day later I decided to reinstall windows using the installation media. Windows booted normally and I thought that my pc would be fine. I installed every available windows update and then I attempted to install CPU (AMD Ryzen 3400g) and GPU (AMD Radeon RX 5600 XT) drivers. As the drivers were getting installed my screen gone black again. Windows couldn't boot up.


*I installed Windows again but I didn't attempt to download any driver*


At some point I realized that in the device manager my graphics card didn't exist. Instead, there was a "Microsoft Basic Display Adapter" active. I opened Direct X diagnostic tool and my graphics card wasn't there.


I thought that it could be a PCIe problem but it's not because when I attempt to install CPU drivers my pc crashes as well.


PC PARTS:


PSU:
Thermaltake smart RGB 500W

Motherboard: Gigabyte B450M S2H

CPU: AMD Ryzen 3400G with Radeon Vega Graphics (3.7GHz)

GPU: AMD Radeon RX 5600 XT

RAM: Patriot Viper 3000MHz 2*8GB (16GB)

SSD: Patriot Burst 240GB

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