BitLocker recovery key exists on my account but URL does not show anything

I

Ian_Teichert

Hi there,


I've recently had my laptop locked out through never ending 'automatic repairs' at startup. To run any sort of recovery options, it looks like I need my BitLocker key for my hard drive. So I login to my Windows account and I can see the right laptop and the hard drives, each with BitLocker activated. When I click 'Manage my recovery key', it sends me to a page that says 'There's nothing on this page to show you'.


I've followed the URL to the alternative OneDrive link which supposedly stores these keys, but this just tells me I have no BitLocker keys associated with my account!


I can literally see the f'ing things right there, this is so frustrating. I have contacted support and they tell me to contact my vendor (HP)... no its a Microsoft issue!! If you won't let me access my BitLocker key on my own account how can this be an HP issue? After this he just left our chat after giving up I suppose.


Anyone had a similar problem and been able to find their keys on their account?


Ian


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