S
StevenLeonardETC
Recent Windows update (this afternoon 12/12/2020). Created an MSWord document with color borders. Went to print it and it printed in greyscale. Checked the print properties and there is no option for color. After running diagnostics, updating drivers, a hard restart of the printer, restarting computer--no change; still prints in greyscale. Moved the computer to within reach of the printer and connected via USB, then printed the same document. Results: Color borders printed. While this works for my immediate need, I work in a different office, and having to disconnect and relocate every time I need to print in color is not feasible. Looking for recommendations on how to fix this. Thanks for your help.
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