BSOD many times a day (ntoskrnl.exe - Power state failure)

R

rhcTAVARES

Hello!


I'm experiencing a issue in my laptop and I hope someone could help me.


Since the beginning of November it randomly freezes after entering sleep mode. In others words, sometimes I'm able to wake it up normally but others I have a back screen and no response to the keyboard, mouse nor the power button (except when I press it for 5 seconds to force shutdown).


More recently I'm experiencing random BSoD when it is under a moderate stress, like when I use AutoCAD, or multiple sheets of Excel, or even Teams + Google Chrome. Generally in this case the laptop is charging and all performance options are set to max. In fact, until last month I never had problems performing these very same tasks.


What I already did:

- chkdsk, memorydiagnostic, sfc scannow...

- CPU stress test and other hardware tests from HP

- Update manually nvidia driver with last Studio version from its site

- Changed energy options to avoid sleep and maximize performances


The standard message from BSoD is DRIVER POWER STATE FAILURE associated with ntkrnlmp.exe , the same result I get from BlueScreenView


Here are the last minidump files:



Other info:

- Windows 10 v 20H2 (Build 19042.685


Product number

4JX02EA

Product name

HP Pavilion - 15-bc403nf

Microprocessor

Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)

Memory, standard

8 GB DDR4-2400 SDRAM (1 x 8 GB)

Video graphics

  • NVIDIA® GeForce® GTX 1050 (2 GB GDDR5 dedicated)
  • Discrete
Hard drive
1 TB 5400 rpm SATA


SSD


128Go

Thank you in advance !

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