S
slsRdgs
Help! My brand new laptop got the BSOD 9 times now and I've only been using it for 11 days. It started on my first day (Dec 3) of use and occurred the last 3 days in a row (including today), sometimes more than once a day.
My laptop model is:
HP OMEN - 15.6" Gaming Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1660 Ti - 1TB SSD
Here are the errors I received (copied from the first day I got them)
ERROR #1:
Log Name: System
Source: volmgr
Date: 12/3/2020 2:57:06 PM
Event ID: 161
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">161</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:06.0281631Z" />
<EventRecordID>660</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="516" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume5</Data>
<Binary>000000000100000000000000A10004C00000000004001AC000000000000000000000000000000000</Binary>
</EventData>
</Event>
CRITICAL:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/3/2020 2:57:06 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: LAPTOP-CE9K4ITO
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:06.1857023Z" />
<EventRecordID>663</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">52</Data>
<Data Name="BugcheckParameter1">0x51384</Data>
<Data Name="BugcheckParameter2">0xffffd60978219f98</Data>
<Data Name="BugcheckParameter3">0xffffd609782197d0</Data>
<Data Name="BugcheckParameter4">0xfffff8042c731633</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">3</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
ERROR #2
Log Name: System
Source: EventLog
Date: 12/3/2020 2:57:17 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
The previous system shutdown at 2:49:54 PM on 12/3/2020 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:17.4879254Z" />
<EventRecordID>652</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data>2:49:54 PM</Data>
<Data>12/3/2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2530</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E4070C00040003000E0031003600F301E4070C0004000300160031003600F301080700003C000000010000000807000001000000840300000100000000000000</Binary>
</EventData>
</Event>
ERROR #3:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/3/2020 2:57:24 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000034 (0x0000000000051384, 0xffffd60978219f98, 0xffffd609782197d0, 0xfffff8042c731633). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 5205ebe8-6b45-4339-b7ef-0c7e2092dd21.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:24.5728577Z" />
<EventRecordID>722</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000034 (0x0000000000051384, 0xffffd60978219f98, 0xffffd609782197d0, 0xfffff8042c731633)</Data>
<Data Name="param2">C:\windows\MEMORY.DMP</Data>
<Data Name="param3">5205ebe8-6b45-4339-b7ef-0c7e2092dd21</Data>
</EventData>
</Event>
The subsequent 8 BSODs have the exact same errors/critical errors (except the bugcheck and report number in Error #3 is different. Please let me know if I need to include those as well)
Minidump: 021221-20375-01.zip
*Note: the date on the minidump is off because I manually changed it on my machine; the minidump is actually from today.
I've tried searching up this issue first but found conflicting answers; some say it's a graphics card issue, others say a "Fresh start" reset is needed. Please advice me on what I should do.
Thanks so much!
Continue reading...
My laptop model is:
HP OMEN - 15.6" Gaming Laptop - AMD Ryzen 7 - 16GB Memory - NVIDIA GeForce GTX 1660 Ti - 1TB SSD
Here are the errors I received (copied from the first day I got them)
ERROR #1:
Log Name: System
Source: volmgr
Date: 12/3/2020 2:57:06 PM
Event ID: 161
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
Dump file creation failed due to error during dump creation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="volmgr" />
<EventID Qualifiers="49156">161</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:06.0281631Z" />
<EventRecordID>660</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="516" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data>\Device\HarddiskVolume5</Data>
<Binary>000000000100000000000000A10004C00000000004001AC000000000000000000000000000000000</Binary>
</EventData>
</Event>
CRITICAL:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/3/2020 2:57:06 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: LAPTOP-CE9K4ITO
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:06.1857023Z" />
<EventRecordID>663</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">52</Data>
<Data Name="BugcheckParameter1">0x51384</Data>
<Data Name="BugcheckParameter2">0xffffd60978219f98</Data>
<Data Name="BugcheckParameter3">0xffffd609782197d0</Data>
<Data Name="BugcheckParameter4">0xfffff8042c731633</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">3</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
ERROR #2
Log Name: System
Source: EventLog
Date: 12/3/2020 2:57:17 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
The previous system shutdown at 2:49:54 PM on 12/3/2020 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:17.4879254Z" />
<EventRecordID>652</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data>2:49:54 PM</Data>
<Data>12/3/2020</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2530</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E4070C00040003000E0031003600F301E4070C0004000300160031003600F301080700003C000000010000000807000001000000840300000100000000000000</Binary>
</EventData>
</Event>
ERROR #3:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 12/3/2020 2:57:24 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-CE9K4ITO
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000034 (0x0000000000051384, 0xffffd60978219f98, 0xffffd609782197d0, 0xfffff8042c731633). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 5205ebe8-6b45-4339-b7ef-0c7e2092dd21.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-03T22:57:24.5728577Z" />
<EventRecordID>722</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>LAPTOP-CE9K4ITO</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000034 (0x0000000000051384, 0xffffd60978219f98, 0xffffd609782197d0, 0xfffff8042c731633)</Data>
<Data Name="param2">C:\windows\MEMORY.DMP</Data>
<Data Name="param3">5205ebe8-6b45-4339-b7ef-0c7e2092dd21</Data>
</EventData>
</Event>
The subsequent 8 BSODs have the exact same errors/critical errors (except the bugcheck and report number in Error #3 is different. Please let me know if I need to include those as well)
Minidump: 021221-20375-01.zip
*Note: the date on the minidump is off because I manually changed it on my machine; the minidump is actually from today.
I've tried searching up this issue first but found conflicting answers; some say it's a graphics card issue, others say a "Fresh start" reset is needed. Please advice me on what I should do.
Thanks so much!
Continue reading...