D
deinck
Hi,
Attempting to install new webcam that's supposed to be able to work with Win Hello.
Edition Windows 10 Enterprise
Version 20H2
Installed on 8/17/2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0
The camera otherwise works, just not with Win Hello. It's supposed to be plug-n-play.
In Device mgr., has the Biometric devices with Windows Hello Face Software Device (says working properly)
Had a PIN set for ages and read in other posts to completely disable the PIN and start over with Win Hello. Tried that, but without facial recognition fully functional, my only choice available is the PIN again, so did that.
Event ID error below:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 12/25/2020 3:29:55 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XPS
Description:
Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting.
Driver Name: oem131.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0xC00000BB
thx!
Continue reading...
Attempting to install new webcam that's supposed to be able to work with Win Hello.
Edition Windows 10 Enterprise
Version 20H2
Installed on 8/17/2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0
The camera otherwise works, just not with Win Hello. It's supposed to be plug-n-play.
In Device mgr., has the Biometric devices with Windows Hello Face Software Device (says working properly)
Had a PIN set for ages and read in other posts to completely disable the PIN and start over with Win Hello. Tried that, but without facial recognition fully functional, my only choice available is the PIN again, so did that.
Event ID error below:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 12/25/2020 3:29:55 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XPS
Description:
Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting.
Driver Name: oem131.inf
Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}
Service: WUDFRd
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0xC00000BB
thx!
Continue reading...